Senior Computer Technician

The Senior Computer Technician will perform as part of the first-level response team for hospital staff issues concerning all hardware, software, and connectivity. They will serve as a technical resource and take part in various IT projects.

• Participate in Helpdesk operation, answer phones, and provide technical support to hospital staff
• Install, configure, diagnose, repair, maintain, and upgrade computer hardware, peripherals, and software throughout the hospital
• Troubleshoot device (computer, server, printer, phone) network connectivity issues
• Implement and maintain industry standard and best practices for helpdesk operations
• Work alone or with other team members to improve IT policies and operating procedures
• Participate in IT projects of varying size and scope
• Maintain current and accurate documentation, including helpdesk tickets, inventory tracking, software licensing, and other information
• Work on projects alone or on teams consisting of IT and non-IT staff.
• Participating in after-hours on-call rotation.

Education and Experience:

• Associates degree preferred or equivalent IT experience.
• Minimum of two (2) years in hands-on operation
• Repair of various computers and peripherals