Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Description: Do you have a pre-identified candidate? New sourcing? Existing Subcon? - New sourcing
Max Hourly Pay Rate to the candidate?: ***/hr
Do you have a preferred interview schedule?: as per panelist availability.
Would you require the candidates to meet you for an in-person interview?: No for internal interview, yes for final client interview
Is Skype/WebEx interview OK?: yes for internal interview
Work Location with ZIP: Charlotte, NC 28273
Is remote work an option?: No
If remote work, please indicate how many days are required to be in the office and remote: NA
Chance to be perm?: Yes, for VI candidate
Performance Expectations: ?
Technical Hiring Criteria (Must Haves)
Required Qualifications
Experience:
2-5 years of experience in DevOps, Site Reliability Engineering, or Cloud Engineering roles, or an equivalent combination of education and experience
2+ years of hands-on experience building and maintaining CI/CD pipelines (e.g., Cloud Build, Jenkins, GitLab CI/CD, GitHub Actions, or ArgoCD)
2+ years of experience with Google Cloud Platform (GCP) services such as GKE, Cloud Run, Cloud Functions, Cloud Build, Pub/Sub, and IAM
Experience with Infrastructure as Code tools such as Terraform or Google Cloud Deployment Manager
Experience with scripting languages such as Python, Bash, or Groovy
Education:
BA/BS in Computer Science, Information Technology, or a related field, or equivalent work experience
Technical Skills:
Working knowledge of containerization and orchestration technologies (Docker, Kubernetes/GKE)
Working knowledge of source control systems (Git, GitHub, or GitLab)
Foundational understanding of conversational AI/contact-center platforms (e.g., Google CCAI, Dialogflow CX/Conversational Agents, Kore.ai, or similar IVR/voice platforms)
Skills:
Understanding of software design patterns, principles, and the software development life cycle (SDLC)
Demonstrated verbal and written communication skills
Ability to collaborate effectively across cross-functional engineering, product, and conversational AI/NLU teams
Abilities:
Ability to read, write, speak, and understand English
Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Ability to work seamlessly within a team as well as manage individual tasks
Ability to write clear technical documentation for use by developers, testers, and operations
Travel Ability:
Office Environment
Schedule:
Full time
Preferred Qualifications
Google Cloud certification (e.g., Professional Cloud DevOps Engineer or Associate Cloud Engineer)
Hands-on experience with Google Customer Engagement AI (CCAI) / Conversational Agents (Dialogflow CX/CXAS), including agent versioning, environments, and deployment
Experience integrating cloud CI/CD pipelines with third-party IVR/contact-center platforms (e.g., Kore.ai) via APIs or webhooks
Familiarity with monitoring/observability tools such as Cloud Monitoring, Datadog, or Grafana
Experience with blue/green or canary deployment strategies for customer-facing production systems
Knowledge of security and compliance practices for cloud-hosted customer support systems that process personally identifiable information (PII)
Custom Fields:
Name: Intake Call Completed
Value: false
Name: Intake Call Requested
Value: false
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.