Senior Controller - Mortgage Servicing

We are seeking an experienced Senior Controller to lead the mortgage servicing operations. The ideal candidate will be responsible for overseeing financial reporting, budgeting, and compliance within the mortgage servicing division across all entities.The Senior Controller serves as the primary liaison with external financial audit firms and is accountable for identifying and implementing opportunities for process optimization. This position requires deep expertise in mortgage servicing finance or financial services segments, strong leadership, deep management skills, and a proactive approach to process improvement and risk management.

Key responsibilities include:

• Collaborates with third-party valuation firms to assess mortgage servicing rights, ensure compliance with relevant accounting standards, and support the budgeting and forecasting processes. 
• Oversight for cash flow management, responsibility for maintaining balance sheet reconciliations, and ensuring intercompany accounts are balanced, bank accounts are reconciled, and appropriate controls are in place to deter fraud. 
• Manage internal reporting, disbursement reviews, payroll, debt reporting, lender covenant compliance, and coordination of multiple audits. 
• Document management's position on current and emerging accounting treatments under United States generally accepted accounting principles (U.S. GAAP or GAAP) that do or would impact the business entities.
• Leads efforts to enhance key accounting processes and controls, update procedures and act as the finance executive liaison with auditors and regulators. 
• Support the development and growth of the accounting team by providing guidance and working collaboratively to develop, enhance, and document policies and procedures. 
• Responsible for reviewing contracts to accurately determine asset ownership and ensure proper financial recognition.

Qualifications include:

• Bachelor's Degree in Accounting, Finance, or related field 
• CPA, or equivalent professional certification
• 15+ years' progressive experience in accounting
• 10+ years' experience in a senior accounting role within mortgage servicing for financial services segments, including Controller-level experience
• Previous experience managing people and leading teams
• Strong financial reporting, summarization, and communication skills, with demonstrated ability to present complex financial data to executive stakeholders
• Strong knowledge of U.S. GAAP, investor reporting requirements (e.g., Fannie Mae, Freddie Mac, Ginnie Mae), and MSR valuation, with experience in financial audits, internal controls, and regulatory compliance
• Deep understanding of enterprise accounting systems, cash flow operations, cost structures, and financial resource planning
• Advanced proficiency in accounting software systems, with exceptional organizational and recordkeeping capabilities
• Experience with mortgage servicing platforms and ERP systems (e.g., SAP, Oracle, or similar)
• Advanced skills in Microsoft Excel, Word, and Outlook
• Strong verbal and written communication skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Effective management skills to include talent selection, training, coaching, mentorship, and performance management
• Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
• Self-directed; ability to proactively surface questions, opportunities, issues, and concerns
• Professional maturity, integrity, and the ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

Experience level: Director Experience required: 10 Years Education level: Bachelor’s degree Job function: Accounting/Auditing Industry: Financial Services Compensation: $171,000 - $225,000 Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No

Job Locations: Candidates must sit in either Tampa, FL or Dallas, TX or Rosemont, IL.

Note: Need candidates with Mortgage Servicing experience. Do not prioritize candidates whose experience is primarily in small banks or small mortgage shops.

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

This position is responsible for leading the accounting, payroll, and accounts payable functions for the enterprise, including all Fay Group entities, ensuring timely month-end close processes and accurate financial reporting. The Senior Controller serves as the primary liaison with external financial audit firms and is accountable for identifying and implementing opportunities for process optimization. This position requires deep expertise in mortgage servicing finance or financial services segments, strong leadership, deep management skills, and a proactive approach to process improvement and risk management.

The Senior Controller collaborates with third-party valuation firms to assess mortgage servicing rights, ensure compliance with relevant accounting standards, and support the budgeting and forecasting processes. The scope of responsibilities includes oversight for cash flow management, responsibility for maintaining balance sheet reconciliations, and ensuring intercompany accounts are balanced, bank accounts are reconciled, and appropriate controls are in place to deter fraud. This role manages internal reporting, disbursement reviews, payroll, debt reporting, lender covenant compliance, and coordination of multiple audits. Further, the role will be responsible for documenting management’s position on current and emerging accounting treatments under United States generally accepted accounting principles (“U.S. GAAP” or “GAAP”) that do or would impact the entities within Fay Group.

Additionally, this position leads efforts to enhance key accounting processes and controls, update procedures and act as the finance executive liaison with auditors and regulators. This role supports the development and growth of the accounting team by providing guidance and working collaboratively to develop, enhance, and document policies and procedures. This position is responsible for reviewing contracts to accurately determine asset ownership and ensure proper financial recognition.

Qualifications include:

Bachelor’s Degree in Accounting, Finance, or related field

CPA, or equivalent professional certification

15+ years’ progressive experience in accounting

10+ years’ experience in a senior accounting role within mortgage servicing for financial services segments, including Controller-level experience

Previous experience managing people and leading teams

Strong financial reporting, summarization, and communication skills, with demonstrated ability to present complex financial data to executive stakeholders

Strong knowledge of U.S. GAAP, investor reporting requirements (e.g., Fannie Mae, Freddie Mac, Ginnie Mae), and MSR valuation, with experience in financial audits, internal controls, and regulatory compliance

Deep understanding of enterprise accounting systems, cash flow operations, cost structures, and financial resource planning

Advanced proficiency in accounting software systems, with exceptional organizational and recordkeeping capabilities

Experience with mortgage servicing platforms and ERP systems (e.g., SAP, Oracle, or similar)

Advanced skills in Microsoft Excel, Word, and Outlook

Strong verbal and written communication skills

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results

Effective management skills to include talent selection, training, coaching, mentorship, and performance management

Strength of leadership with proven ability to foster an environment of positive employee engagement and trust

Demonstrated ability to quickly establish credibility, coupled with recognizing and supporting the organization’s culture, values, and priorities

Collaborative and consultative work style

Able to manage and lead change; agile; high learning agility

Client-focused with strong execution skills and results orientation; able to link to business needs with tactical execution and results

Strong analytical skills coupled with sound judgement; strong problem-solving abilities

Ability to analyze and interpret data to identify opportunities and propose solutions

Strong project management skills with the ability to effectively lead matrix teams

Strong attention to detail; strong quality and compliance orientation

Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team

Self-directed; ability to proactively surface questions, opportunities, issues, and concerns

Professional maturity, integrity, and the ability to maintain confidential data and information

Strong business acumen; strong fiscal and technical aptitude

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.