Senior Coordinator of Student Borrowing

Position Information

Hiring Department: Office of Financial Aid & Scholarships

Reports To: Associate Director of Financial Aid & Scholarships

Job Location: El Paso, TX (Hybrid)

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm.

FLSA status: Exempt

Earliest Start Date: 01/04/2027

Salary: $46,550 Annually

Required Application Materials:

• Resume
• List of three references

Position Summary

The Sr Coordinator of Student Borrowing assists with the daily operations of all student loan efforts. Provides quality customer service to students and their families, especially in regards to "smart borrowing". Responsible for the day-to-day operation of a $66 million dollar federal loan portfolio along with private student loan portfolio. This position requires ongoing, well-managed contact with students, and working closely with a third-party servicer.

Statement of Duties and Responsibilities:

Loan Operations & Funds Management - 40%

• Manages, reviews, and processes extract/import loan reports associated with the Federal Direct Loan Programs for graduate, undergraduate, and parent borrowers.
• Oversees the disbursement of federal loan funds to student accounts, ensuring all student eligibility requirements are met and funds are administered in compliance with federal regulations.
• Leads the certification, transmittal, disbursement, and adjustment of alternative/private educational loans, including necessary updates to the institutional student database and communication of changes to lenders and servicers.
• Assists with the review, verification, and awarding of need-based and non-need-based financial aid.
• Enforces requirements related to cost of attendance, financial need, and other financial assistance.
• Assists the Assistant Director of Funds Management with monthly reconciliations for institutional, state, federal, and private student loan funding.
• Analyzes system-generated reports to verify student eligibility, accuracy of financial aid, and compliance with federal and institutional requirements.

Compliance, Quality Assurance & Risk Management - 20%

• Assists the Director and Associate Director with implementing and maintaining internal controls, policies, and procedures designed to minimize operational risk and compliance exposure.
• Serves as the point of contact for the annual review of alternative loan lenders and their products.
• Recommends website updates and maintains electronic publications to support compliance with federal requirements related to educational lending.
• Maintains current knowledge of financial aid regulations, policies, and procedures through federal, state, and institutional resources, professional listservs, networking with colleagues at other institutions, and participation in workshops, conferences, and seminars.
• Maintains a high degree of confidentiality when handling sensitive student and institutional information.
• Ensures compliance with applicable federal, state, and University policies.

Student Loan Counseling, Financial Literacy & Default Prevention - 15%

• Counsels students and parents regarding loan application processing, eligibility, disbursement, and financial options and responsibilities.
• Provides student loan counseling, information, and assistance in accordance with federal and state requirements and the Universitys default prevention program.
• Educates students on the principles of responsible or "smart borrowing" and informs borrowers of their rights and responsibilities under Federal Direct Loan and private educational loan programs.
• Facilitates interactive learning opportunities related to responsible borrowing that enhance federal entrance and exit counseling requirements.
• Develops print and web-based educational materials related to default prevention, responsible borrowing, fiscal responsibility, and financial literacy, including social media content.
• Corresponds with applicants and aid recipients to resolve questions regarding loan applications, eligibility, financial aid awards, and academic eligibility.

Program Analysis, Process Improvement & Training - 10%

• Identifies and analyzes systematic and operational loan-processing issues, recommends solutions, and provides internal training to address identified concerns.
• Uses system-generated reports and institutional data to identify discrepancies, resolve processing issues, and support accurate and compliant administration of financial aid programs.
• Collaborates with University staff, external loan servicers, vendors, and community agencies to develop strategies that promote informed and responsible borrowing.
• Supports the development and continuous improvement of loan processes, internal procedures, and educational resources.
• Performs other duties and assists with departmental projects as assigned.

Communication and Outreach - 15%

• Provides timely and accurate information to students and families through a high volume of inbound and outbound calls, emails, text communications, and other service channels while appropriately documenting student interactions.
• Prepares confidential correspondence, reports, and other complex documents related to financial aid and student loan administration.
• Conducts scholarship, financial aid, default prevention, responsible borrowing, and financial literacy workshops for students and families at local high schools, on campus, and throughout the community as requested.
• Responds to inquiries and assists students in resolving issues involving financial aid awards, loan processing, and academic or financial aid eligibility.
• Maintains collaborative working relationships with students, families, University departments, lenders, loan servicers, vendors, and community partners.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelors degree in Business, Finance, Education, Public Administration, Social Sciences or related field. Relevant experience may be substituted for the degree requirement on a year-for-year basis.

and

Experience: Three (3) years of experience in a higher education. Two (2) years of proven customer service experience.

Note: To be able to perform the duties of this position, the candidate must have access to several federal databases. To be granted access and clearance to these federal systems, the incumbent cannot be in default on any type of federal student loan.

Preferred Qualifications:

• Supervisory experience.
• Minimum of one to two years of work experience in financial aid administration or student loan processing in an automated environment.
• Bilingual in English and Spanish.
• Familiarity with financial aid terminologies, processes and activities.
• Knowledge of Ellucian Banner.
• Experience with reading and interpreting the federal register, federal compliance and regulatory requirements .
• Advanced skill using Federal systems - COD and NSLDS.

Knowledge, Skills & Abilities

Knowledge of all Microsoft Office software and ability to learn and use institutional software systems.

Ability to analyze issues and suggest possible alternatives and options to address issues.

Skill in resolving complex problems.

Individual must be a self-starter, capable of establishing priorities, forward-thinking and able to work in a fast-paced environment.

Exceptional customer service abilities.

Excellent oral and written communication skills.

Strong interpersonal skills. Must be personable, approachable and a team player.

Detail-oriented, accurate, organized and efficient.

Ability to work independently, handle large volumes of work, work well under pressure and multi-task with frequent interruptions.

Ability to handle information in a confidential and professional manner.

Working knowledge of U.S. Department of Education (Title IV) rules and regulations.

Ability to follow regulatory policies and related procedures.

Why Pick UTEP

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan. Built around the institution's core strengths-its location, its people, its supportive culture, and its community partnerships-the plan lays out a bold vision for the next decade, aimed at maximizing the University's regional impact and national stature.

Miner Perks and Benefits

What UTEP Offers:

• Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform
• Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans
• Retirement Programs
• Longevity Pay
• Paid Vacation & Sick Leave
• Paid Holidays
• Employee Discounts & Perks
• Employee Education Assistance program
• And much more! Visit our Benefits Summary Page for more information on our additional benefits.

Disclaimer: Eligibility for perks and benefits may vary based on part-time or full-time employment.

Additional Information

Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the positions essential functions.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and talk or hear.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.

For accommodation information for employees and applicants with disabilities, please contact UTEPs Equal Opportunity Office at eoaa@utep.edu.