Senior Coordinator - Omni Operations

What are we building?

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? 

What’s the position?

Hard Rock Digital is seeking a proactive and detail-oriented Senior Coordinator - Omni Operations to support and help lead the business operations of the Omni team. This individual will play a critical role in calendar planning, scheduling, vendor & purchasing coordination, inventory & storage management, and financial tracking, helping ensure that key projects, vendor activities, and departmental workflows run smoothly and efficiently.

As the senior member of the coordinator team, this person will co-lead vendor & purchasing coordination alongside the Sr. Manager, serve as the go-to resource for vendor setup and purchase order processing, and onboard and train new coordinators. They will also take the lead on larger or more complex requests and purchases as business needs require.

The ideal candidate brings a sharp organizational mindset, excels in balancing multiple priorities in a fast-paced environment, and enjoys sharing their expertise with teammates where operational precision is key to company success.

This is a hybrid role requiring three in-person days per week, split between the office, our storage facility, and on-site at Hard Rock properties as business needs require.

Key Responsibilities

Vendor & Purchasing Coordination

• Serve as the team’s day-to-day point of contact for vendors and purchases, working alongside the Sr. Manager.

• Support vendor setup and registration, and manage vendor onboarding in collaboration with the finance and legal teams.

• Manage purchase requests, purchase orders, and invoice tracking so everything is accurate and on time.

• Take the lead on larger or more complex requests and purchases, as needed, from scoping through fulfillment.

• Track team spend against budget and reconcile purchase orders and invoices.

Team Support & Training

• Onboard and train new coordinators on our tools, processes and workflows.

• Serve as a go-to resource for coordinators on day-to-day procurement and operational questions, escalating to the Sr. Manager as needed.

• Help ensure consistency and quality across the coordinator team by sharing best practices and keeping process documentation current.

Planning & Workflow Management

• Maintain and monitor the activation calendar to plan inventory allocation and talent scheduling.

• Anticipate operational bottlenecks and proactively propose solutions to maintain project momentum.

Inventory & Storage Management

• Together with the other members of the coordinator team, oversee and handle the hands-on upkeep of Omni storage units, making sure branded promo items and signage assets are stored safely, labeled clearly, and easy to access.

• Partner with Omni Specialists to maintain an accurate inventory tracking system, including regular audits, stock counts, and reconciliation against purchase records.

• Flag low stock, damaged items, or storage capacity problems early, and recommend when to reorder, replace, or consolidate.

Process Optimization

• Maintain and continuously improve internal documentation for key operational processes.

• Propose enhancements to scheduling, procurement, and reporting tools or workflows that improve efficiency and transparency.

Key Skills & Competencies

Budget & Vendor Management

• Working knowledge of procurement workflows, including vendor onboarding, PO processing, invoice reconciliation, and budget tracking.

Leadership & Mentorship

• Ability to train, guide, and support teammates, with patience and clarity in sharing knowledge.

Organization & Prioritization

• Strong ability to prioritize tasks, manage complex calendars, and maintain structure across parallel workflows.

Communication & Collaboration

• Clear communicator with the ability to coordinate across departments, vendors, and leadership while maintaining professionalism and precision.

Attention to Detail

• Diligent in tracking deliverables, budgets, inventory, and schedule dependencies; takes pride in accuracy and follow-through.

Problem-Solving Mindset

• Resourceful, solution-oriented, and proactive in identifying and mitigating operational risks or bottlenecks.

Technical Proficiency

• Experience with tools such as Google Workspace, Excel/Google Sheets, project management platforms (e.g., Asana, Monday.com, Smartsheet), and procurement/budgeting systems.

What are we looking for?

• Bachelor’s degree in Business Administration, Marketing, Finance, or related field.

• 3-5 years of experience in operations, event or activation coordination, project coordination, or administrative planning, preferably within marketing, entertainment, sports, gaming, hospitality, or tech environments. 

• Hands-on experience ordering branded merchandise, promotional items, apparel, giveaways, prizing, or print and signage from vendors, including managing quotes, purchase orders, invoices, and budgets.

• Prior experience training, mentoring, or informally leading teammates preferred.

• Proven ability to manage scheduling, budgeting, and vendor communications across multiple projects, including larger-scale requests.

• Comfort working in collaborative, cross-functional settings.

• Strong interpersonal skills and the ability to thrive in a fast-paced, high-growth organization.

The statements contained in this job description reflect general details necessary to describe the primary functions of the role. They should not be construed as an exhaustive list of all responsibilities, duties, or skills required. The scope of responsibilities may be amended, modified, or removed at the company's discretion at any time without prior notice. This description does not constitute a contract of employment or guarantee employment for any specific duration.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include: 

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment 

• Startup culture backed by a secure, global brand 

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).