We are seeking an experienced and dependable professional to join our team in a senior technical role supporting office equipment installation, maintenance, troubleshooting, and repair. This position plays a key part in delivering high-quality service to customers by ensuring their print and document systems operate efficiently and reliably.
Responsibilities
- Diagnose, repair, and maintain copier and multifunction equipment in a timely and professional manner
- Perform advanced troubleshooting of mechanical, electrical, and network-related issues
- Install, configure, and set up new equipment at customer locations
- Provide technical support and guidance to junior technicians as needed
- Conduct preventive maintenance and perform routine inspections to reduce downtime
- Manage service calls, document work performed, and maintain accurate service records
- Communicate clearly with customers regarding repair status, recommendations, and equipment performance
- Order and manage parts inventory needed for service and repairs
- Stay current on product updates, service procedures, and evolving technologies
- Ensure all work is completed in accordance with safety standards and company procedures
Qualifications
- Proven experience servicing copier, printer, or multifunction office equipment
- Strong knowledge of mechanical systems, electronics, and basic networking concepts
- Ability to diagnose complex technical problems and implement effective solutions
- Excellent customer service and communication skills
- Strong organizational skills with the ability to manage multiple service assignments
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation, if travel is required
- Ability to lift and move equipment and parts as needed
Preferred Experience
- Prior senior-level field service experience in office equipment or related technical support
- Familiarity with major copier and printer brands
- Experience mentoring or training less experienced technicians
- Understanding of networked print environments and device connectivity
What We Offer
- Competitive compensation based on experience
- Opportunities for professional growth and technical development
- A supportive team environment focused on service excellence
- The chance to work with a wide range of advanced office technology
If you are a skilled technician who takes pride in delivering reliable service and helping customers keep their equipment running smoothly, we encourage you to apply.