Senior Corporate Representative - Intake

Title: Senior Corporate Representative - Intake (Intake Team Lead / Senior Eligibility Specialist)

Location: Milwaukee County, Wisconsin (Openings at our South, West, and North sites in Milwaukee County)

Lead the team that gives families their first experience of America Works and starts them on their pathway into the program and toward a career. You supervise the site's Intake Corporate Representatives and make sure every family is welcomed, heard, and served right the first time.

How we serve

• Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload.

• Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word.

• In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress.

• Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving.

What you'll do

• Supervise and coach the Intake Corporate Representatives, guiding new workers through their first cases.

• Keep appointments open and every application moving on time.

• Lead the Job Access Loan process that helps clients cover a work-related need, like car repairs or tools.

• Review family assessments so families get the right support from the start.

• Carry a share of the most complex cases and model the standard.

You'll thrive here if

• You are precise with rules and patient with people.

• You have led or coached others and enjoy helping a team grow.

• You believe a warm first visit can change how a family sees what is possible.

What you bring

• Bachelor's degree in social work, human services, business, or a related field preferred.

• Two or more years of W-2 eligibility or intake experience and the State FEP credential.

• Lead, coaching, or supervisory experience preferred; clear documentation and sound judgment under deadline.

Why America Works

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve.

• Medical, dental, and vision insurance, paid pre-tax

• 401(k) with employer matching after one year

• Paid, structured training: you will learn the program, the systems, and our way of serving with us

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history