Senior Corporate Representative - Retention

Title: Senior Corporate Representative - Retention (Job Retention Team Lead / Senior Retention Case Manager)

Location: Milwaukee County, Wisconsin (Openings at our South, West, and North sites in Milwaukee County)

A job is a beginning, not a finish line. You supervise the site's Retention Corporate Representatives, the team that walks alongside clients after they are hired, so a new job becomes the start of a career and that career becomes the stability of a family.

How we serve

• Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload.

• Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word.

• In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress.

• Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving.

What you'll do

• Supervise and coach the Retention Corporate Representatives and balance their caseloads.

• Make sure clients who start work have the child care, transportation, and support that keep the job.

• Track every job milestone and see that it is documented and claimed on time.

• Reconcile claims with Finance monthly and resolve any discrepancies.

• Coach workers on regular, recurring contact and accurate documentation.

You'll thrive here if

• You love the moment someone reaches six months on the job, and the raise that comes after.

• You are organized about deadlines across a whole team's caseload.

• You believe there is enough opportunity to go around, and you help families reach for it.

What you bring

• Bachelor's degree in social work, human services, business, or a related field preferred.

• Two or more years of W-2 case management or job retention experience and the State FEP credential.

• Lead, coaching, or supervisory experience preferred; organized tracking of deadlines.

Why America Works

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve.

• Medical, dental, and vision insurance, paid pre-tax

• 401(k) with employer matching after one year

• Paid, structured training: you will learn the program, the systems, and our way of serving with us

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history.