SENIOR CRM DEVELOPER, IS&T Applications

Position responsibilities:

• Work on multiple projects as a developer and/or as a subject matter expert.
• Participate in projects that typically require a working knowledge of various Salesforce products such as Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, and Tableau CRM Plus or the force.com platform and have a mix of non-Salesforce CRM systems.
• Contribute to the operational support and maintenance of various applications enabling university processes and systems.
• Coach and mentor more junior technical staff or student employees as opportunities arise.

Basic Qualifications:

• Bachelor's or Master's in Computer Science, Information Systems, or other related field, or equivalent work experience.
• Well-rounded IT work experience in Software Development/engineering with a progressive trajectory of implementations using object-oriented designs preferably Java; advanced web development skills may also be acceptable.
• 8+ years of custom development experience either directly or consultant role with implementations based on Sales/Service Cloud, Community Cloud, Marketing Cloud and Tableau CRM Plus.
• Well-demonstrated knowledge of the overall software engineering processes, software development lifecycle and enterprise integration frameworks
• Well-demonstrated knowledge of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies
• Experience working on several projects of high complexity and deadline-driven.
• Advanced computer skills in the following administrative software packages: MS Word, PowerPoint, Excel, and Visio.
• Effective oral and written communication skills to work with subject matter experts (SMEs) and business partners within the University to elicit the information necessary for project technical design.
• Team player; professionalism; Self-learner and self-confidence in a highly collaborative environment

Boston, Massachusetts, United States

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