Senior Customer Quality Engineer - Air Cooled Value Stream

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

The Quality Engineer supports Carrier's external performance, warranty reduction goals, and customer satisfaction initiatives. This role serves as a key interface between Service, Engineering, and Manufacturing, ensuring effective claim management, root‑cause analysis, and continuous improvement.

Key Responsibilities

• Drive external quality metrics including Claim Count, Standard Warranty, and Customer Escapes (PPM).
• Act as the primary interface with Technical Service Managers for warranty topics.
• Review and validate warranty claims to ensure compliance with Carrier Warranty Standards.
• Lead Schedule Q (Cost of Poor Quality) activities, with focus on reducing warranty associated with commissioning and first‑year warranty costs.
• Track and monitor warranty contributors and work to meet or exceed corporate warranty‑reduction targets.
• Collaborate with Engineering to implement corrective actions addressing warranty cost drivers.
• Support field teams with plant‑related information when beneficial.
• Coordinate field part returns to enable effective root‑cause analysis.
• Lead structured investigations using 8D and A3 methodologies.
• Analyze large data sets to identify key contributors and develop targeted improvement projects.
• Responsible for summarizing, quantifying, and reporting on a regular basis progress on external quality metrics.
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Required Qualifications

• Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering.
• 5+ years of experience in Quality, Continuous Improvement, Operational Excellence, or Operations in a manufacturing environment.
• 2+ years of experience analyzing complex manufacturing and quality data to identify root causes, determine drivers of variation, and implement corrective actions.
• 1+ years of experience using Microsoft Office tools.

Preferred Qualifications

• Master's degree in Engineering or MBA.
• Strong communication skills and business acumen.
• Experience with SalesForce.
• Awareness of HVAC equipment operation.
• Experience with PPAP, APQP, and continuous improvement tools.
• Ability to work effectively in diverse, international environments.
• Experience with Power BI

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 9 November 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.