Senior Data Analyst / Production Support

Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Role Name: Senior Data Analyst / Production Support(L3)
Location: New York / F2F is a must in NY
Duration: 12+ Months

JOB DESCRIPTION:
Location NY - Hybrid 3 days a week (In person interview required)

Role Summary

We are looking for an experienced Senior Data Analyst with strong SQL, Production Support, and Salesforce knowledge who can independently lead a team and manage day-to-day application delivery.
The candidate will act as the key liaison between business users and technology teams, owning production issues, application enhancements, and releases from requirement analysis through implementation and closure.

Key Responsibilities

Lead and manage a team supporting business-critical applications and project deliverables.
Work closely with business users, development, QA, and support teams on a daily basis to drive requirements and resolve issues.
Use SQL and excel for data analysis, troubleshooting, reconciliation, and production issue investigation.
Manage production support, including incidents, defects, data issues, root-cause analysis, and resolution.
Support and analyze requirements related to Salesforce applications, data, and integrations.
Serve as Release Manager, owning production changes and application enhancements end-to-end.
Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.
Assess release dependencies and risks and ensure appropriate validation and rollback planning.
Track requirements and production changes through successful implementation and closure.
Provide clear status, risk, and escalation communication to business and technology stakeholders.
Drive continuous improvements in application stability, support processes, and release execution.

Required Skills

Strong hands-on SQL, Excel and data analysis experience.
Strong Production/Application Support experience.
Working knowledge of Salesforce and related data/integration concepts.
Experience in Release and Change Management.
Experience leading a technical/analytical team and driving deliverables.
Strong understanding of SDLC, production deployments, incident and change management.
Excellent business stakeholder and cross-functional team management skills.
Strong analytical, troubleshooting, communication, and ownership capabilities.
Ability to manage multiple priorities and drive activities to closure independently.

Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.

Best regards,
Juan C. Matus 
Sr. Customer Success Manager