Mobile Applications Engineer Canfield Scientific, Inc.
Parsippany-Troy Hills, NJ30+ days ago
- $65,000–$85,000 Per Year
- Full-time
- Employee
Macpower Digital Assets Edge Private Limited
- New York, NY
- 3 days ago
- $44 Per Hour
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Skills
- 2nd Level Supportunmatched
- Androidunmatched
- Audiovisualunmatched
- Communication Skillsunmatched
- Computer Softwareunmatched
- Computer Systemsunmatched
- Customer Support/Serviceunmatched
- DNS (Domain Name System)unmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Device Driversunmatched
- Disaster Recoveryunmatched
- Documentationunmatched
- Documentation Standardsunmatched
- Firewallsunmatched
- Hardware Upgradesunmatched
- Help Deskunmatched
- ITIL (IT Infrastructure Library)unmatched
- Incident Managementunmatched
- Installation Guideunmatched
- Interpersonal Skillsunmatched
- Knowledge Baseunmatched
- Laptop PCunmatched
- Local Area Network (LAN)unmatched
- Mac Operating Systemunmatched
- Maintenance Servicesunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Applicationsunmatched
- Mobile Devicesunmatched
- Network Configuration Managementunmatched
- Network Supportunmatched
- Operating Systemsunmatched
- PC Hardwareunmatched
- PC Softwareunmatched
- Peripheral Hardwareunmatched
- Presentation/Verbal Skillsunmatched
- Printersunmatched
- Printingunmatched
- Problem Solving Skillsunmatched
- Service Deliveryunmatched
- Service Level Agreement (SLA)unmatched
- Software Configuration Managementunmatched
- Software Installationunmatched
- Standard Operating Procedures (SOP)unmatched
- Standards Developmentunmatched
- Systems Administration/Managementunmatched
- Team Lead/Managerunmatched
- Technical Supportunmatched
- VoIP (Voice over IP)unmatched
- Wide Area Network (WAN)unmatched
- Wireless Softwareunmatched
- Writing Skillsunmatched
Description
- 4-7 years of experience in Desktop Support Engineer.
- 4-7 years of experience in Desktop Management - Infrastructure Services (IS)
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
- PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
- Provide onsite and remote technical assistance to End Users.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
- Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
- Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
- Experience of working within SLAs and ITIL processes
- Effective written and verbal communication skills
- Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Numbers & Facts
| Location | New York, NY |
| Salary | $44 Per Hour |
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