Senior Desktop Support

Menlo Park, CA

Autofill and Review

30+ days ago

Job Description

Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?

Job description:
Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
Perform remote and on-site troubleshooting through efficient troubleshooting methodology
Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions

Requirements

Interpersonal and customer facing skills
Proven experience as a Senior Desktop Support/ IT Technician
Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
Troubleshooting with all different types issues
Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals

Numbers & Facts

Location

Menlo Park, CA

Skills

Computer Workstationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop Virtualizationunmatched
Documentationunmatched
Hardware Quality Assuranceunmatched
Hardware Repairunmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Knowledge Baseunmatched
Microsoft Windows Operating Systemunmatched
Peripheral Hardwareunmatched
Technical Supportunmatched

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