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Skills
Computer Workstationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop Virtualizationunmatched
Documentationunmatched
Hardware Quality Assuranceunmatched
Hardware Repairunmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Knowledge Baseunmatched
Microsoft Windows Operating Systemunmatched
Peripheral Hardwareunmatched
Technical Supportunmatched
Description
Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?
Job description:
Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
Perform remote and on-site troubleshooting through efficient troubleshooting methodology
Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
Requirements
Interpersonal and customer facing skills
Proven experience as a Senior Desktop Support/ IT Technician
Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
Troubleshooting with all different types issues
Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals