Senior Desktop Support Specialist for trading floor environment **

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Senior Desktop Support Specialist for trading floor environment

Category: Service Desk / End User Services

Main location: United States, District of Columbia, Washington

Position ID: J0926-0927

Employment Type: Full Time

U.S. - Finding purpose at CGI

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Position Description:

CGI is seeking a Senior Desktop Support Specialist to provide onsite technology support within a fast paced, business critical trading floor environment. This role serves as the first point of contact for high profile and time sensitive users and is expected to independently resolve most desktop, device, application, printing, and connectivity issues.

The specialist will provide hands on support for Windows 11 desktops and laptops, Microsoft applications, browsers, printers, peripherals, iPads, MacBooks, Zscaler, and endpoint management tools. The position requires strong troubleshooting ability combined with excellent customer service, communication, and composure when supporting users where technology disruptions can have immediate business impact.

A strong emphasis is also placed on knowledge retention and documentation. The specialist should retain previously learned procedures, document new solutions, and consistently apply repeatable fixes so knowledge can be shared across the broader support team.

This position is required in one of the following locations: Washington, DC

Your future duties and responsibilities:

. Provide hands on onsite support for Windows 11 desktops and laptops.

. Support Microsoft productivity applications and the broader Microsoft ecosystem.

. Troubleshoot PCs, printers, peripherals, browsers, connectivity, and basic network related issues.

. Support Microsoft Edge, Google Chrome, Zscaler, and related workplace technologies.

. Use SCCM, Microsoft Intune, or comparable endpoint management tools to support end user devices.

. Diagnose and resolve incidents quickly while minimizing disruption to trading floor users.

. Independently resolve the majority of incoming desktop support requests before escalation.

. Support iPads, MacBooks, macOS, and iPadOS devices as needed.

. Manage and document requests through ServiceNow, Jira, or comparable ticketing platforms.

. Coordinate with network, infrastructure, and application support teams when specialist escalation is required.

. Document newly learned procedures and repeatable solutions for use across the support team.

. Maintain strong knowledge retention and consistently execute recurring support activities.

. Create operational reports or documentation using Excel and PowerPoint as needed.

. Provide alternate shift and planned or urgent weekend support when required.

Required qualifications to be successful in this role:

. 8+ years of desktop support experience

. Strong hands on Windows 11 desktop support experience.

. Strong experience supporting Microsoft productivity applications and the Microsoft ecosystem.

. Hands on troubleshooting of PC hardware, laptops, printers, peripherals, browsers, and connectivity issues.

. Solid understanding of basic network troubleshooting for end user connectivity problems.

. Experience with endpoint management platforms such as SCCM, Microsoft Intune, or comparable tools.

. Ability to independently diagnose and resolve most desktop support issues without unnecessary escalation.

. Strong customer service and communication skills, particularly when supporting high profile or time sensitive users.

. Ability to remain calm, responsive, and accurate in a high pressure support environment.

. Strong documentation and knowledge retention skills, including the ability to consistently repeat previously learned procedures.

. Ability to document new solutions and share knowledge with other support team members.

. Strong attention to detail, accountability, initiative, and adaptability.

. Willingness to work onsite and provide flexible shift or weekend coverage when needed.

Desired Skillset:

Preferred: Trading floor support, Bloomberg, Intex or similar market room applications, Zscaler, ServiceNow, Jira, macOS/iPadOS, Excel reporting, and PowerPoint documentation.

Educational Requirements:

Bachelor''s degree in Computer Science, Information Systems, Information Technology, or a related field.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $123,800.00 $156,700.00.

CGI''s benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Skills:

• Communication
• Detail-oriented
• Knowledge management
• Windows

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

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CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations. Click here to access an overview of our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

• EPPA
• FMLA
• Know Your Rights: Workplace Discrimination is Illegal
• Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.