Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCTicket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket Closure , Incident Handling and Management , Problem Handling and Management , Request Fulfillment (Service Request) Management , Ticket Ownership , User Notification , Remote Desktop Management , Application Support , Assistive Technology User Support. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
Help Desk Specialist II NuAxis InnovationsHelp Desk Specialist IIWashington DC, DCThe program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed. The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resources may be partially or fully diverted to Tier I support.
IT Service Desk Specialist - Level II Systems Plus, Inc.IT Service Desk Specialist - Level IIFort Meade, MDFull timeSupport local assets, new technology acquisition, and life cycle management for desktops, laptops, tablets, printers, VTC, mobile devices, and other IT hardware through DHA Life-Cycle-Management (LCM). The main categories of desk-side support are LAN, WAN, wireless LAN, software, hardware, network, administrative, and special projects as approved by the Government and as directed by other DHA enterprise support elements.
Service Desk Coordinator System OneService Desk CoordinatorMerrifield, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
Mid Analyst ARCTICOM LLCMid AnalystQuantico, VAOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Service Center Analyst NuAxis InnovationsService Center AnalystSterling, VAExposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs).
NewIT Specialist II BERING STRAITS PROFESSIONAL SERVICES LLCIT Specialist IIWashington DC, DCSystems Support Specialist: Serve as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT support with a high degree of organization, resourcefulness, tact, and customer service/interpersonal skills. Hardware Installation and Maintenance: Install/move computer hardware, monitors, printers, multi-function devices, adjustable VARIDESK desk converters/risers, and tidy the wiring.
Senior Program Analyst ARCTICOM LLCSenior Program AnalystQuantico, VAFacilitate assessments of Cruise Missile Defense Systems (CMDS), Counter -Unmanned Aircraft Systems (C-UAS), Counter-Rocket, Artillery, Mortar (C-RAM), Maneuver Short Range Air Defense (MSHORAD) and Air Defense missile-related-acquisition programs to support organizational planning and development within PM GBAD. Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.
Public Member Consultant ARCTICOM LLCPublic Member ConsultantWashington DC, DCOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.
Mid Administrative Specialist ARCTICOM LLCMid Administrative SpecialistQuantico, VAArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Information Technology Professional (IT Support) U.S. NavyInformation Technology Professional (IT Support)Chesapeake Beach, MDKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
IT Professional U.S. NavyIT ProfessionalLaurel, MDKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Information Systems Technician U.S. NavyInformation Systems TechnicianBladensburg, MDKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Technical Customer Support Specialist III – DAI Help Desk and Reporting SME Redwood Strategy GroupTechnical Customer Support Specialist III – DAI Help Desk and Reporting SMEWashingtonRedwood Strategy Group (RSG) is a minority owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations. The position also serves as the agency’s Oracle Business Intelligence Enterprise Edition (OBIEE) subject-matter expert, developing and maintaining dashboards, reports, and analytic views.
Sr Help Desk Support Specialist Intrepid Global SolutionsSr Help Desk Support SpecialistMcLean, VirginiaProvide enhanced technical support to VIP users , including on-site visits, issue resolution, and follow-up actions; immediately notify the Work Site Information Management Officer (IMO) and Information Systems Security Manager (ISSM) of all VIP-related incidents. Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, and Closed Restricted Network (CRN)) including hardware, software, printers, and multi-function devices.
Help Desk/Desktop Support Technician Solvere One/HouseCallHelp Desk/Desktop Support TechnicianBaltimore, MDSolvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
NewHelp Desk Anlayst SME / Task Lead BAE Systems PlcHelp Desk Anlayst SME / Task LeadWashington, DC$79,365–$134,921 / yearThe Help Desk Analyst & Working Lead provides frontline technical support to end users while overseeing daily service desk operations to ensure high-quality, efficient, and customer-focused IT support. Provide onsite help desk support to EOUSA ends users at multiple Washington, D.C. locations between the hours of 7:00AM to 6:00PM for a base 40-hour work week with the ability to flex hours to cover various shifts.
Senior Help Desk Specialist Canton GroupSenior Help Desk SpecialistBaltimore, MDRemoteJOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
NewHelp Desk Support Analyst Skyward IT Solutions, LLCHelp Desk Support AnalystRockville, MDRemoteFull timeAre you the “go-to tech person” in your group of friends, the one who can make confusing technology feel easy without ever making anyone feel dumb for asking? Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions.
Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).