Senior Digital Product Manager

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to 'activate awesome' and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The Senior Product Manager is responsible for elevating and modernizing 7-Eleven's customers, store and franchisee facing experiences. As a Senior Product Manager, you are responsible for defining and delivering AI-powered products and intelligent workflows that enhance customer, store, franchisee, and enterprise experiences. This role will lead product strategy, roadmap development, and execution across AI-enabled capabilities including automation, decision support, personalization, and emerging agentic AI solutions.

The ideal candidate combines strong product management fundamentals with a solid technical understanding of modern software architecture, APIs, integrations, cloud services, and AI technologies. Familiarity with AI/ML concepts, generative AI, and AI-enabled products is a plus

KEY DUTIES AND RESPONSIBILITES:

40% Strategy & Planning

• Identify opportunities where AI, automation, and intelligent workflows can create measurable business value.
• Partners with engineering, architecture, data science, and platform teams to evaluate and prioritize AI use cases.
• Define product success metrics related to user adoption, operational efficiency, automation effectiveness, and business outcomes.
• Understand emerging trends in Generative AI, Agentic AI, LLMs, and enterprise AI platforms and translate them into actionable product strategies.

40% Delivery & Execution

• Collaborate closely with engineering teams to define product requirements involving APIs, microservices, integrations, event-driven architectures, and AI platforms.
• Participate in technical discussions regarding system capabilities, scalability, architecture tradeoffs, and platform dependencies.
• Translate complex business requirements into technical product requirements and user stories.
• Work with engineering teams to evaluate AI model performance, workflow effectiveness, and operational metrics.
• Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing.
• Support experimentation and rapid iteration through proof-of-concepts, pilots, and MVPs.

20% Team & Stakeholder

• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
• Act as the bridge between business stakeholders, engineering teams, data teams, and AI practitioners.
• Communicate technical concepts and AI capabilities in a way that is understandable to business stakeholders.
• Help establish best practices for responsible AI, experimentation, and product governance.

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: NA

CERTIFICATIONS / LICENSES: Click or tap here to enter certifications/licenses required or preferred.

SPECIFIC KNOWLEDGE AND SKILLS:

• Experience working with software engineering teams building APIs, microservices, cloud-native applications, or distributed systems.
• Familiarity with modern architecture patterns including REST APIs, event-driven systems, microservices, and platform integrations.
• Exposure to AI/ML, Generative AI, LLMs, copilots, conversational AI, or intelligent automation solutions will be a plus.
• Experience partnering with engineering, architecture, data engineering, or data science teams.
• Ability to understand technical design discussions and make informed product tradeoff decisions.
• Retail, convenience, e-commerce, or digital platform experience is a plus.
• Position is onsite and based in Irving TX.
• Position not eligible for sponsorship

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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.