Senior Director, Content Studio & Digital Operations

Hello,

My name is Shannon, and I am a Recruiter with The Fountain Group.  We are a national staffing firm and are currently seeking a ­­­­­­­­Senior Director, Content Studio & Digital Operations for a prominent client of ours.  This position is located in ­­South San Francisco, CA (Onsite) Details for the position are as follows:

Job Description:

seeking a Senior Director of Content Studio & Digital Operations to lead the strategic development, expansion, and optimization of its in-house creative content studio. This leader will drive operational transformation, streamline end-to-end content production, and leverage digital technologies and AI-enabled solutions to improve efficiency, quality, scalability, and cost effectiveness.

The ideal candidate will have extensive experience in content operations, creative production, or marketing operations, with a proven track record of building and scaling creative studios or agency-side production operations. This role requires strong business acumen, executive-level stakeholder management, and experience leading large, geographically distributed teams within pharmaceutical, biotech, or other regulated industries.

Key Responsibilities

• Develop and execute the strategic vision, operating model, and technology roadmap for an in-house creative content studio.
• Lead large-scale operational transformations, including bringing creative production capabilities in-house, optimizing agency partnerships, and establishing hybrid studio operations.
• Oversee end-to-end content production workflows, including campaign planning, creative development, content assembly, medical/legal/regulatory review, distribution, and performance measurement.
• Lead high-volume, multichannel creative production across digital advertising, social media, video, banners, podcasts, and other customer engagement channels.
• Evaluate and implement technology, automation, and AI-enabled solutions to improve production speed, quality, and operational efficiency.
• Develop and scale global operating models and capability centers, coordinating teams and operations across North America, EMEA, and APAC.
• Manage operational budgets, resource allocation, vendor relationships, and agency consolidation strategies to optimize costs and improve internal capabilities.
• Establish and monitor key performance indicators (KPIs) related to production volume, turnaround times, quality, cost efficiency, and stakeholder satisfaction.
• Analyze operational data and performance metrics to identify bottlenecks, improve workflows, and support strategic decision-making.
• Partner with cross-functional stakeholders across Marketing, Medical Affairs, IT, Legal, Regulatory, and external agency partners.
• Establish operational governance, quality standards, and compliant content review processes.
• Lead, mentor, and develop multidisciplinary teams of internal employees and external partners, including onsite and offshore teams.
• Drive continuous improvement through Lean, Six Sigma, Agile, and other process optimization methodologies.

Required Qualifications

• 10+ years of progressive experience in Content Operations, Marketing Operations, Digital Production, or a related field.
• 5+ years of people leadership experience, including leading multidisciplinary teams and complex operations.
• Proven experience building, scaling, and leading an in-house creative content studio or agency-side production operation.
• Demonstrated success leading large-scale operating model transformations, including agency repatriation, hybrid studio operations, or global capability center development.
• Experience managing substantial operational budgets, ideally $10 million or more, and developing vendor consolidation and cost optimization strategies.
• Strong understanding of high-volume, multichannel creative production and scalable content delivery models.
• Demonstrated ability to influence executive stakeholders and collaborate across complex, matrixed organizations.
• Experience using data analysis, performance metrics, and reporting to drive operational improvements and business outcomes.

Preferred Qualifications

• Experience in the pharmaceutical, biotechnology, life sciences, or another highly regulated industry.
• Experience with medical, legal, and regulatory content review processes.
• Proficiency in digital asset management platforms such as Adobe DAM or Veeva Vault.
• Experience with Adobe Workfront or other creative work management platforms.
• Familiarity with marketing automation technologies.
• Experience implementing generative AI or agentic AI solutions within a corporate environment.
• Knowledge of Lean, Six Sigma, or Agile methodologies.
• Experience leading global teams and managing offshore production capabilities.
• Strong financial analysis, budget planning, and operational reporting skills.

 

If you are interested in hearing more about the position please respond to this posting with your resume attached!

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