Senior Director, Corporate Operations

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SUMMARY:

The Senior Director, Central Operations is the enterprise leader responsible for the strategy, governance, performance, and continued development of Aligned Data Centers’ Central Operations organization. The role provides direct oversight of the Operational Reliability Group, Operations Training & Workforce Readiness Group, and Operational Excellence Group, integrating technical reliability, incident management, workforce readiness, maintenance governance, compliance, innovation, operational systems, and reporting into one scalable operating model.

This position establishes the standards, programs, resources, and governance required to improve reliability, reduce operational risk, develop qualified personnel, and drive consistent execution across all operating markets. The Senior Director partners with Site Operations, Engineering, Platform Delivery, Customer Success, Technology, Security, Finance, Procurement, Legal, People & Culture, and executive leadership to translate business priorities into repeatable enterprise programs and measurable results.

DUTIES AND RESPONSIBILITIES:

Central Operations Strategy & Enterprise Leadership

• Lead the enterprise Central Operations organization and establish an integrated operating model across Operational Reliability, Operations Training & Workforce Readiness, and Operational Excellence.
• Develop and execute multi-year strategies, organizational roadmaps, staffing plans, operating budgets, compensation recommendations, and capability-building plans aligned with portfolio growth and business priorities.
• Translate executive direction, operational risk, incident trends, customer commitments, and business needs into prioritized programs, accountable owners, timelines, funding requests, and measurable outcomes.
• Serve as the principal integrator between site operations and corporate functions, ensuring enterprise priorities are understood, coordinated, and executed consistently across markets.
• Provide executive-ready updates, business cases, board presentation content, decision materials, operational narratives, and recommendations regarding reliability, readiness, risk, staffing, performance, and investment needs.
• Establish clear ownership boundaries, governance forums, performance expectations, and succession plans that reduce key-person dependency and improve organizational continuity.

Operational Reliability Group Oversight

• Provide executive oversight of the Operational Reliability Group, including Operations SMEs and technical disciplines covering Mechanical, Electrical, BMS/Controls, Water Chemistry, and other critical infrastructure specialties.
• Ensure portfolio-wide technical support is available for critical incidents, complex equipment failures, troubleshooting, system optimization, break-fix recovery, and operational risk mitigation.
• Govern incident response expectations, technical escalation, bridge participation, structured root cause analysis, corrective actions, lessons learned, and remediation tracking through closure.
• Oversee the AMMO asset reliability and readiness audit program, PREP pre-operational readiness program, CMMS quality assurance, technical assessments, site readiness reviews, and corrective action follow-through.
• Ensure technical SMEs validate equipment condition, system settings, controls sequences, points, graphics, firmware and revision status, water chemistry, asset records, as-built documentation, and identified deficiencies.
• Guide the development and approval of technical standards, emergency operating procedures, methods of procedure, change requests, technical bulletins, maintenance requirements, and reliability improvement initiatives.
• Ensure market and regional SME coverage supports timely incident response, planned time off, customer-facing technical support, local system expertise, and consistent knowledge transfer to site teams.
• Direct vendor and OEM technical relationships and support national technical strategies for critical equipment, water treatment, controls, maintenance services, and reliability programs.

Operations Training & Workforce Readiness Group Oversight

• Provide executive oversight of enterprise Operations training, technician onboarding, workforce readiness, technical curriculum, qualification programs, instructor governance, training compliance, and Learning Management System administration.
• Own the strategic direction and enterprise rollout of the Operator Development Program, including standardized onboarding and structured classroom, practical, and assessment-based training for new Operations Technicians.
• Ensure training establishes a consistent baseline across Facility Operations, Mechanical, Electrical, BMS/Controls, Water Chemistry, safety, customer operations, vendor oversight, incident response, maintenance, and business systems.
• Ensure market-level Training Managers are deployed early enough to build site-specific qualification programs, facilitate Operator Development Program cohorts, and prepare technicians to support facility turnover and shift coverage.
• Govern annual training plans, continued training, drills, lessons learned, leadership development, director development, technical qualification boards, role-based learning pathways, and remedial training requirements.
• Oversee Workday Learning governance, course ownership, version control, completion reporting, qualification evidence, audit readiness, instructor workflows, and training performance analytics.
• Develop workforce pipeline strategies with technical schools, trade schools, colleges, military transition programs, vendors, and other external partners to improve access to qualified talent.
• Ensure training priorities incorporate incident trends, audit findings, operational deficiencies, changing technology, new equipment platforms, and organizational performance gaps.

Operational Excellence Group Oversight

• Provide executive oversight of Operational Excellence functions including innovation, strategic projects, maintenance program governance, compliance, operational standards, ServiceNow/CMMS governance, analytics, reporting, and operational coordination.
• Lead enterprise maintenance strategy and governance, including asset hierarchy, preventive and corrective maintenance standards, maintenance matrices, standardized scopes of work, standard maintenance procedures, spare parts strategy, vendor performance, audits, and program quality.
• Oversee ServiceNow enhancement governance, CMMS administration priorities, workflow improvement, data quality, project intake, testing, deployment, adoption, and backlog management for Operations-related capabilities.
• Own the development and continuous improvement of executive and operational reporting, including monthly operations reports, board materials, Power BI dashboards, PagerDuty analytics, incident metrics, maintenance performance, training reporting, compliance visibility, and portfolio risk trends.
• Lead innovation and special projects that improve reliability, efficiency, automation, data quality, scalability, safety, sustainability, and customer outcomes. Evaluate emerging technologies and convert viable concepts into pilots, business cases, and enterprise deployments.
• Govern operational standards, policies, procedures, runbook content, document control, program compliance, audit readiness, and enterprise standardization across markets.
• Coordinate cross-functional improvement programs involving Operations, Technology, Engineering, Platform Delivery, Finance, Procurement, Customer Success, Security, Legal, and People & Culture.
• Ensure critical operational programs have documented ownership, repeatable processes, performance measures, continuity coverage, and succession plans.

Incident Management, Risk & Operational Readiness

• Ensure incident classification, escalation, communications, bridge leadership, documentation, ServiceNow records, problem management, corrective actions, and executive reporting are performed consistently and in accordance with established standards.
• Analyze incident, alarm, maintenance, audit, training, water chemistry, qualification, and equipment performance data to identify systemic issues and prioritize risk reduction.
• Lead or sponsor root cause analyses, after-action reviews, lessons learned, technical remediation plans, and enterprise-wide changes resulting from significant events.
• Ensure new facilities, phases, and major system changes are operationally ready before turnover through coordinated technical validation, documentation review, training, staffing, CMMS readiness, and deficiency tracking.
• Partner with site and regional Operations leaders to resolve recurring problems, strengthen local capability, and maintain consistent execution without displacing site accountability.

Data, Technology, Reporting & Continuous Improvement

• Establish trusted operational data, metrics, KPIs, scorecards, reporting cadences, and executive dashboards that show performance, risk, trends, ownership, and corrective action status.
• Lead integration and automation opportunities across ServiceNow, Power BI, PagerDuty, Workday Learning, BMS platforms, document repositories, and other operational systems.
• Ensures reporting moves beyond point-in-time summaries to meaningful trend analysis, early risk identification, accountability, and decision support.
• Prioritize, sponsor, and govern operational technology improvements, AI-enabled workflows, digital tools, centralized repositories, and data capture methods that reduce manual effort and improve execution quality.
• Measure program effectiveness and require continuous improvement when standards, processes, staffing models, systems, or outcomes do not meet expectations.

People Leadership, Financial Stewardship & Stakeholder Engagement

• Lead, coach, and develop senior leaders, directors, managers, program owners, technical SMEs, training professionals, analysts, and coordinators across the Central Operations organization.
• Establish clear goals, accountability, decision rights, communication expectations, development plans, and succession coverage for leaders and critical functions.
• Build an operating culture centered on safety, reliability, customer commitment, technical excellence, transparency, ownership, disciplined execution, and continuous learning.
• Develop and manage departmental budgets, headcount plans, contracts, purchase requests, vendor spend, project funding, cost-benefit analyses, and financial forecasts.
• Represent Central Operations in executive reviews, customer discussions, audits, incident reviews, strategic planning, vendor negotiations, and cross-functional governance forums.
• Communicate complex operational and technical matters clearly to executives, customers, frontline teams, and non-technical stakeholders.
• Perform other duties and lead additional programs as assigned based on business need, portfolio growth, operational risk, or executive direction.

REQUIREMENTS:

• Bachelor’s degree in engineering, Operations, Facilities Management, Business, or a related discipline preferred. Equivalent combinations of education, military service, technical training, and directly relevant experience will be considered.
• Minimum 12 years of progressive experience in data center operations, mission critical facilities, reliability, engineering operations, maintenance, training, operational excellence, or a related field, including significant multi-site leadership responsibility.
• Demonstrated experience leading multiple enterprise functions, departments, or capability areas through managers and senior technical professionals.
• Advanced knowledge of critical electrical and mechanical infrastructure, BMS/controls, water systems, maintenance strategy, incident management, operational readiness, and data center operating practices.
• Proven ability to build enterprise programs, governance models, standards, policies, audit frameworks, technical training, performance reporting, staffing plans, and scalable organizational structures.
• Demonstrated experience with CMMS platforms, preferably ServiceNow, and with operational reporting, dashboarding, workflow governance, and data-driven decision support.
• Experience developing business cases, departmental budgets, vendor strategies, contracts, investment recommendations, and executive or board-level presentations.
• Ability to lead during high-pressure incidents, evaluate incomplete or conflicting information, make risk-based decisions, and communicates clear direction.
• Ability to read and interpret technical drawings, sequence of operations, commissioning documentation, specifications, operating procedures, maintenance requirements, contracts, and complex project documents
• Excellent written and verbal communication skills, including the ability to present to executives, customers, auditors, vendors, and large technical audiences.
• Proficiency with Microsoft 365 applications and enterprise collaboration, reporting, workflow, AI programs, and learning platforms.
• Ability to travel approximately 25% to 50% based on portfolio needs, site incidents, program deployments, training, audits, and leadership meetings.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• ManagingPeople - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasional exposure to wet and/or humid conditions (non-weather)

• Continually work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasional exposure to outside weather conditions
• Frequent exposure to extreme heat or cold (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually quite to moderate.
• The employee mustoccasionally lift and /or move more than 50 pounds
• Specific vision abilities required by this job includeClose vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Specialized equipment, machines, or vehicles used.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Aligned Data Centers is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.  All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.