Senior Director, Facilities Operations

The Senior Director, Facilities Operations is responsible for the strategic leadership, operational performance, and overall management of a client account, with direct accountability for facilities management, technical oversight, and asset reliability support for the assigned account.

This role serves as Newmark's primary liaison to the client's Corporate Real Estate team and key business stakeholders, ensuring that service delivery aligns with the client's business objectives, contractual requirements, and performance expectations. The Director leads the account team and facilities management organization, oversees financial and operational performance, and coordinates additional contracted service lines to deliver an integrated client experience. The Director leads Newmark's workforce and owns its service execution in line with the client's priorities and program direction, providing technical and field recommendations for client-approved improvements.

Success in this role requires a combination of executive-level client relationship management, facilities operations expertise, financial discipline, and team leadership, with a focus on service excellence, continuous improvement, and long-term client satisfaction.