Business Performance Management, Business Strategy, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Capacity Management, Change Management, Clinical Trial, Communication Skills, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Demand Forecasting/Planning, Finance, Financial Planning, Forecasting, Leadership, Maintain Compliance, Matrix Management, Operations Planning, Organizational Development/Management, Organizational Skills, Performance Management, Process Improvement, Project Execution, Project Tracking, Project/Program Management, Risk Management, Sales & Operations Process (S&OP), Sales Management, Sales Operations, Strategic Planning, Succession Planning, Team Lead/Manager
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
At Thermo Fisher Scientific, each one of our 100,000+ colleagues has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
DESCRIPTION
Position Summary:
The Senior Director, Global Client Services serves as the global head of client services, leading strategy and execution across client management, demand planning, and project delivery. This role is responsible for driving a globally aligned client experience, ensuring operational excellence, and enabling scalable growth through strong cross-functional leadership. The role partners closely with executive leadership and key business functions to align priorities across project execution, resource planning, and organizational effectiveness, while ensuring delivery excellence across the client portfolio.
Key Responsibilities:
Global Client Leadership & Strategy
- Lead global client management teams, including Engagement/Enterprise Program Managers (EPMs) and Global Program Leads (GPLs)
- Serve as executive sponsor for key client relationships, ensuring alignment, satisfaction, and long-term partnership growth
- Drive consistent global client service strategy and execution across regions and business units
Demand Planning & S&OP Integration
- Oversee enhanced demand planning processes to ensure accurate forecasting and resource alignment
- Partner with cross-functional stakeholders to integrate demand planning into Sales & Operations Planning (S&OP) processes
- Ensure alignment between client demand, capacity planning, and operational delivery
Project Execution & Organizational Effectiveness
- Drive excellence in project execution across global teams, ensuring delivery on scope, timelines, financials, and quality
- Lead organizational effectiveness initiatives, including process optimization, performance management, and operational scalability
- Oversee global project management activities, including Site Project Management (e.g., CAM, Labels), within a matrixed environment
Programs & Strategic Initiatives Oversight
- Provide leadership oversight for key transformational initiatives spanning the Global Client Services team
- Ensure alignment of strategic initiatives with business objectives and client commitments
Talent, Culture & Communication
- Partner with HR Business Partners to drive talent strategy, organizational design, and succession planning
- Lead learning & development and communication initiatives to strengthen team capabilities and engagement
Cross-Functional Leadership
- Collaborate with Finance Business Partners on financial planning, forecasting, and performance management
- Partner with Quality (GCS&P Quality Partner) to ensure compliance and continuous improvement
- Work closely with Executive Leadership Team (ELT) to align on strategic priorities and execution
Governance & Sponsorship
- Act as Executive Sponsor and Division CAS Sponsor for key initiatives and client engagements
- Establish governance frameworks to ensure effective decision-making, risk management, and accountability
Additional Details:
- Direct Report To: Division President, Clinical Trials Division
- Group/Division: PSG/CTD
- Career Track: Management
- Position Location: On-site, in office
- Number of Direct Reports: 4
REQUIREMENTS
Education:
- Bachelor's degree or equivalent required; advanced degree preferred
Experience:
- 12+ years of relevant experience, including significant leadership experience in project/program management and client services
- Proven experience leading global teams and operating within complex, matrixed organizations
- Strong background in demand planning, S&OP, and operational execution
Skills & Competencies:
- Strategic leadership with strong business and financial acumen
- Ability to influence at executive levels and across global, cross-functional teams
- Expertise in client relationship management and large-scale program delivery
- Strong organizational, communication, and change management capabilities
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Thermo Fisher Scientific Inc
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.
If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.
Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.
10,000 employees or more
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