Senior Director, Organizational Change Management - Product to Market Transformation

About the Role

What You'll Do

• Strategy and Leadership
  • Lead the integrated OCM and L&D strategy for IndigoX aligned to program milestones and business outcomes.
  • Build and lead a high-performing team of OCM practitioners, L&D designers, facilitators, and change communications specialists.
  • Establish governance, operating rhythms, and standards for change execution, learning delivery, and measurement.
  • Serve as a trusted advisor to executive sponsors and program leadership, coaching leaders on change sponsorship and behaviors.
• Change Management Execution
  • Own the comprehensive change strategy (stakeholder engagement, impact assessments, change readiness, communications, training, and reinforcement).
  • Direct change impact analyses; define personas, journey maps, and adoption paths across audience segments (field, corporate, technical, vendor).
  • Scale a change champion network; equip leaders and managers with toolkits and talking points.
  • Partner with PMO and Tech to embed OCM in delivery cadences (stage gates, sprint reviews, release planning).
  • Oversee change risks and issues; implement mitigation and reinforcement strategies to sustain behavior change.
• Learning & Development
  • Own the L&D strategy for IndigoX, from capability needs analysis to curriculum design and delivery across modalities
  • Build persona-based learning journeys; define certification or accreditation pathways where relevant.
  • Oversee learning technology enablement,measurement, and reporting.
  • Drive capability building, reskilling/upskilling, and manager enablement programs tied to IndigoX adoption.
• Communications and Engagement
  • Partner with Corp Comms on the IndigoX change communications strategy; craft clear, compelling messages and narratives tailored to diverse audiences.
  • Establish a drumbeat of communications (executive updates, roadshows, demos, office hours) that drive awareness and advocacy.
  • Partner with internal comms/brand teams to ensure alignment, tone, and reach across channels.
• Measurement and Value Realization
  • Define KPIs and dashboards for adoption, engagement, training effectiveness, time-to-proficiency, and business outcomes.
  • Set success criteria and leading indicators; run readiness reviews and post-implementation sustainment plans.
  • Conduct benefits realization reviews, lessons learned, and continuous improvement cycles across waves/releases.
• Operations
  • Standardize templates, playbooks, and toolkits; enable reusable assets across waves and workstreams.

Who You Are

• Required
  • 12+ years of experience in organizational change management and learning & development, including 5+ years leading large-scale transformations.
  • Demonstrated success designing and executing enterprise OCM and L&D strategies for complex, multi-year programs.
  • Strong leadership experience building and managing cross-functional teams and change networks.
  • Expertise in change methodologies (e.g., Prosci/ADKAR, Kotter, CCMP) and learning design principles.
  • Proven ability to partner with executive sponsors and communicate effectively with all levels, from frontline to C‑suite.
  • Data-driven approach; experience defining KPIs, building dashboards, and using insights to drive action.
  • Excellent storytelling, facilitation, and written communication skills.
• Preferred
  • Experience in large-scale technology-enabled transformations
  • Experience in retail change enablement
  • Background in HR, Talent, or OD strongly preferred.