Senior Director, Product Quality (Compute Test, North Reading)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradynes test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Senior Director, Product Quality & Customer Excellence owns customer-perceived quality for Teradyne's Compute Test Division, from design through the field. Reporting to the division's VP of Engineering, this high-visibility role leads Software Quality Engineering and drives quality across hardware, software, FPGA, ASIC, applications, manufacturing, and service engineering. You will work with our executive team and largest customers to build the quality organization and reputation of the division.

• Lead customer escalations from first call to closure, driving Severity 1 and 2 escalations down 20 to 30% every year.
• Develop design reviews, risk analysis, and release gates that engineering respects and that stop a bad release.
• Collaborate with engineering leaders across organizations you do not manage, earning their commitment through credibility, data, and follow-through.
• Build trusted relationships with top customers, and cut field defect escapes every year while shipping every major launch clean through its first six months.
• Partner with leadership to show the cost of poor quality and the margin benefit of reducing it, and close more than 95% of corrective actions on time.
• Mentor and retain exceptional quality engineers, and develop the next generation of quality leaders.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.

• BS in Software Engineering or a related field, or equivalent experience (MS a plus)
• Typically 15+ years in quality, engineering, product development, or applications, including 10+ years leading cross-functional teams on complex technical products
• A measured, visible quality turnaround or product launch you can point to
• Strong command of product development, verification and validation, reliability, and field operations
• Proven success building and leading teams, including managers
• Direct experience working with executive-level customers
• Ability to take a big, ambiguous, high-stakes problem and drive it to done without waiting to be pushed
• Accountability for outcomes, not activity: you set targets publicly, then hit them or own the miss, and you tell the truth early
• A customer-first mindset, leading and influencing across organizations by earning commitment
• Preferred: experience in semiconductor test equipment (ATE), test and measurement, capital equipment, networking, or enterprise infrastructure
• Preferred: product quality leadership in mission critical, complex hardware and software systems
• Preferred: a track record of using AI, automation, and data to measurably speed up root-cause analysis and problem closure

If this role excites you but your background does not match every bullet above, we would still love to hear from you.

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.

Compensation:

The base salary range for this role is $228,200 - $365,100. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.

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