Senior Director, Professional Services

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world's fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what's possible. We invest heavily in advanced AI capabilities-specifically our Process Intelligence Graph-to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.

The Role:

As a Senior Director of Professional Services, you will lead the strategy, growth, and delivery excellence of our Services practice at Celonis. You will manage a sub-regional portfolio of customers and lead multiple high-performing teams each one consisting of 10+ Consultants and Project Managers.

In this leadership role, you are not just managing projects; you are running a business unit. You will own the services delivery and sales strategy for your vertical, ensuring the successful deployment of the Celonis Platform to drive tangible value for our  customers. You will partner closely with Sales leadership and Value Engineering teams to define the Go-To-Market approach, ensuring customer satisfaction, loyalty, and long-term adoption of the platform.

The Work You'll Do:

• Strategic Practice Leadership

• Business Planning: Create and execute short-term (0-6 month) and mid-term (1-2 year) strategic plans for the multiple verticals within services practice, representing your sub-region in QBRs and strategic management forums.

• Forecasting & Operations: Maintain accountability for the Services resource forecast, balancing cost, quality, and speed to ensure a highly efficient and healthy business unit.

• Vertical Innovation: Drive the development of Celonis delivery assets and solutions. Define service delivery strategies for new products in your area and act as a sub-regional sponsor for Global Programs.

• Delivery Excellence & Value Realization

• Executive Sponsorship: Serve as the Services Project Sponsor for your portfolio, performing ongoing health checks to govern scope, schedule, and budget. Act as the primary point of escalation for critical project issues.

• Business Critical Value Creation: Drive a value-focused mindset across the team, ensuring that every implementation delivers rapid, measurable ROI to solve for the most business or mission critical challenges facing our customers. Collaborate with the Customer Organization teams to ensure comprehensive adoption plans (onboarding, training) are incorporated into every project.

• Customer Impact: Own customer health and engage directly with customer stakeholders (CoE Leads/Middle Management) to mitigate risks and drive success initiatives like "Go to Green".

• Services Sales & Growth

• Commercial Ownership: Own the scoping and selling of Services deals, including complex or strategic engagements. Act as a trusted advisor to the High Tech Go-To-Market team to position the right service offerings.

• Portfolio Expansion: Proactively review your customer portfolio with peers in the Go-To-Market and Customer Organization to identify opportunities for Services that drive further value and user adoption, aligning with Account Executives and Value Engineers.

• Partner Ecosystem: Build strategic relationships with key partners in the region to support co-delivery models and scaling modalities to ensure the best delivery approach for our most strategic customers.

• People & Team Development

• Talent Leadership: Recruit, mentor, and develop a diverse, high-performing team. Provide expanded career mentorship with a focus on core consulting competencies (e.g., stakeholder management, advanced business acumen).

• Performance Management: Identify high potential individual contributors and effectively manage team performance. Ensure the optimal mix of skills and talent is available to meet the specific needs of our customers.

• Culture: Role model the "Best Team Wins" mindset. Foster an inclusive environment that encourages open feedback, resilience during change, and continuous professional growth

The qualifications you need:

• 9+ years of experience in Management Consulting, Professional Services, or SaaS Implementation, with relevant experience working in the SaaS industry.
• Proven Leadership: 7+ years of leadership experience managing multiple vertical, with a track record of recruiting, motivating, developing, and retaining top talent in high performing teams.
• Strategic Vision: Experience creating and executing business plans (1-2 year horizon) and managing a P&L or services forecast.
• Commercial Acumen: Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation for complex software implementations.
• Delivery Expertise: Deep understanding of managing professional services teams and software implementation methodologies, preferably in enterprise SaaS or adjacent consulting industries.
• Technical Familiarity: Ability to understand the Celonis Platform (or similar Process Intelligence technologies) at a level required to lead and direct technical consultants and cross-functional teams.
• Communication: Excellent written and verbal communication skills, with the ability to influence stakeholders at the Senior/Executive level.

Current and future visa sponsorship is not offered for this role.

The base salary range below is for the role in the specified location, based on a Full Time Schedule.

Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.

The base salary range below is for the role in New York, based on a Full Time Schedule.

$204,000-$240,000 USD

What Celonis can offer you:

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy-24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values-Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future-drive every decision.

About Us:

Celonis makes processes work - for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate - unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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