Senior Director, Technology Delivery

Description

The Senior Director of Technology Delivery is responsible for leading the software development and technology delivery teams supporting Tyler Technologies' State Enterprise clients. This position oversees application enhancements, new development, and maintenance and operations (M&O) work across a broad portfolio of government applications and services.

Reporting to the Senior Vice President of State & Federal Technology, the Sr. Director will lead the phased alignment of State Enterprise development teams into a cohesive Technology & Platforms organization. The role will establish consistent delivery practices, leverage AI-enabled development capabilities, and improve resource utilization to deliver high-quality solutions more efficiently and predictably.

The Sr. Director will partner closely with State & Federal Account Management, Technology Operations, Product, and Service Delivery leadership to align technology execution with client priorities, contractual commitments, and business objectives. This position is accountable for delivery performance, organizational effectiveness, and financial outcomes that directly influence client satisfaction, retention, and division performance.

Responsibilities

Technology Delivery Strategy & Leadership

• Develop and execute a comprehensive technology delivery strategy aligned with State & Federal priorities, client commitments, and modernization objectives.
• Lead the phased transition of State Enterprise development teams into a cohesive organization, establishing clear reporting relationships, resource allocation, and performance accountability.
• Provide leadership and development for Senior Directors, Directors, and other technology managers responsible for multiple state portfolios.
• Establish a scalable organizational model that promotes collaboration, knowledge sharing, talent development, and consistent delivery practices.
• Drive organizational change while maintaining service continuity and supporting employee engagement and retention.

Software Development & Delivery Excellence

• Oversee application enhancements, new development, and ongoing maintenance across assigned State Enterprise portfolios.
• Establish consistent delivery standards for intake, estimation, prioritization, change management, testing coordination, and release practices.
• Champion AI-assisted development, testing, and implementation practices to improve delivery speed, quality, and engineering productivity, with appropriate human oversight.
• Partner with the VP of Technology Operations to coordinate quality assurance resources, production readiness, and the transition of new or modified services into ongoing operations.
• Establish measurable delivery performance indicators, including throughput, lead times, backlog health, quality, and commitment attainment.

Client Alignment & Cross-Functional Collaboration

• Partner with Regional Vice Presidents, General Managers, and Account Managers to translate client priorities into actionable technology delivery plans.
• Establish transparent processes for managing competing client demands, resource constraints, delivery commitments, and escalation priorities.
• Ensure assigned states have clear technology points of contact, reliable communication, and visibility into delivery progress and risks.
• Coordinate with Technology Operations on modernization initiatives, application retirement, and cloud migration activities to balance long-term transformation with existing client commitments.
• Collaborate with Product, Client Experience, Infrastructure & Hosting, and Security teams to ensure solutions meet operational, contractual, and compliance requirements.

Business Planning & Financial Performance

• Develop and manage technology delivery budgets, staffing plans, and resource capacity across assigned portfolios.
• Improve development efficiency and resource utilization through automation, AI adoption, and standardized delivery practices.
• Establish performance reporting that provides visibility into delivery commitments, productivity, financial performance, and organizational capacity.
• Identify opportunities to reduce delivery costs, improve scalability, and redirect available capacity toward strategic growth initiatives.
• Support the transition of State Enterprise technology expenses into the broader Technology & Platforms financial model.

Leadership Expectations

The Sr. Director of Technology Delivery is expected to:

• Build a high-performing delivery organization with a culture of accountability, collaboration, and continuous improvement.
• Balance competing client priorities, delivery commitments, and resource constraints through sound judgment and transparent decision-making.
• Lead organizational transformation while preserving client relationships, operational stability, and employee engagement.
• Promote responsible AI adoption and modern engineering practices that deliver measurable improvements in productivity and quality.
• Communicate effectively with executive leadership, government clients, and cross-functional stakeholders.

Qualifications

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field, or equivalent professional experience.
• 7+ years of progressive experience in software development, technology delivery, or related disciplines.
• Demonstrated experience overseeing complex enterprise application portfolios, including development, enhancements, and maintenance.
• Experience leading organizational transformation and implementing standardized delivery practices.
• Strong understanding of AI-assisted development, modern and legacy application technologies, and software delivery methodologies.
• Proven financial management, resource planning, executive communication, and leadership capabilities.

Preferred Qualifications

• 5+ years of technology leadership experience, including managing leaders across multiple teams, locations, or business units.
• Experience delivering and maintaining mission-critical government applications.
• Familiarity with .NET, Java, PHP, cloud-hosted applications, and AWS environments.
• Experience with ITSM-integrated delivery tools, including Jira, GitHub, and Zendesk.
• ITIL 4 Foundation certification, or ability to obtain within six months.
• AWS, Agile, or project/program management certifications.

Supervisory Responsibility

• Provides leadership and oversight for State Enterprise technology delivery teams, including Senior Directors, Directors, technology managers, software engineers, and other assigned development resources.
• Responsible for organizational performance, workforce planning, leadership development, resource allocation, and delivery accountability across assigned State Enterprise portfolios.
• Specific reporting relationships and organizational scope will be established through the approved State & Federal Technology structure.

Measures of Success

• Delivery Performance: Achievement of committed development and enhancement milestones, with improved predictability and reduced lead times.
• Development Productivity: Measurable improvements in engineering capacity, throughput, and AI-enabled delivery efficiency.
• Client Satisfaction: Consistent delivery performance, responsiveness, and transparency supporting client retention.
• Organizational Alignment: Successful integration of State Enterprise development teams into a cohesive delivery organization.
• Quality & Reliability: Reduced delivery defects, rework, and release-related incidents.
• Financial Performance: Improved resource utilization, labor efficiency, and delivery cost effectiveness.
• Specific annual targets will be established in coordination with the Senior Vice President of State & Federal Technology.

Other Requirements

• Ability to travel to Tyler offices and client locations as business needs require.
• Ability to lead geographically distributed teams and support critical delivery escalations.
• Ability to satisfy applicable client and government security screening requirements, including CJIS fingerprint background checks where required.
• Commitment to Tyler Technologies' standards of professional conduct, integrity, security, and operational excellence.