Senior End User Support Specialist

Overview

Edgewater Federal Solutions is seeking a Senior End User Support Specialist to support a major national laboratory.

Responsibilities

• Administer and support Windows, macOS, Linux, mobile, and classified computing environments to ensure system availability, security, and performance.
• Perform advanced troubleshooting, root cause analysis, and resolution of complex hardware, software, network, and system issues.
• Install, configure, maintain, and upgrade workstations, servers, software, and telecommunications systems across multiple environments.
• Manage system performance, capacity planning, patching, security controls, and business continuity processes to maintain operational effectiveness.
• Develop technical requirements, specifications, and recommendations for hardware, software, and infrastructure solutions.
• Evaluate and implement technology solutions that improve reliability, security, efficiency, and user productivity.
• Administer enterprise infrastructure components, including servers, network devices, storage systems, and classified systems.
• Analyze user and business requirements and translate them into scalable technical solutions aligned with organizational objectives.
• Lead infrastructure projects through planning, implementation, testing, deployment, and operational support.
• Create and maintain technical documentation, system configurations, operational procedures, and compliance records.
• Provide technical leadership, mentorship, and knowledge transfer to team members and end users.
• Drive automation, process improvement, and modernization initiatives to enhance service delivery and reduce operational risk.

Qualifications

• AS in relevant discipline plus minimum 5 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must have an active DOE Q Clearance Minimum to Start or DoD Top Secret with Reciprocity, US Citizen, and be able to obtain an SCI Clearance
• Must Be US Citizen

Required Skills

• Excellent customer service and communication skills with customers, vendors, and database administrators and ability to work well in a collaborative team environment 100% onsite
• Up to 50% of a given week may involve phone support (initial call intake, troubleshooting via phone, and ticket documentation)

Desired Skills:

• Experience with Cyber Security interface and requirements
• Windows System Administration in a large corporate environment, at least 2-4 years
• Familiarity of Classified Network Application Request System (CNARS) process
• Experience working with lab and tester-based systems, including unclassified and classified data backup solutions
• Organized individual with self-driven to complete tasks
• Familiar with VMware / Virtual Machine environment

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.