Careers at LTM
Senior Engineer - Cloud & Infra Management
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Role description
Service Desk Engineer
Role Summary
We are looking for a Service Desk Engineer to provide L1 technical support to end users manage incidents and service requests and ensure timely resolution in line with defined SLAs
Key Responsibilities
Serve as the primary point of contact for IT incidents service requests and user queries
Log categorize prioritize track and resolve tickets using ITSM tools
Troubleshoot Windows Microsoft 365 Outlook Teams VPN printers hardware software and basic networkconnectivity issues
Support password resets account unlocks MFA issues and basic user access management
Perform initial troubleshooting and provide firstcontact resolution wherever possible
Escalate unresolved incidents to L2L3 support teams and coordinate through closure
Monitor ticket queues and ensure SLA compliance
Maintain accurate troubleshooting notes and Knowledge Base documentation
Provide timely and professional updates to users throughout the ticket lifecycle
Required Skills
Service Desk IT Helpdesk Support
Windows Desktop Troubleshooting
Microsoft 365 Outlook and Teams
Active Directory basics
ServiceNow Freshservice or similar ITSM tools
VPN and basic networking troubleshooting
Incident and Service Request Management
SLA and escalation management
Basic hardware and peripheral troubleshooting
Good verbal and written communication skills
Understanding of ITIL processes
Skills
Mandatory Skills : Servicedesk
Other details
Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 50,000.00 to 65,000.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
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| Location | Scottsdale, AZ |
| Salary | $50,000–$65,000 Per Year |
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