Senior Engineer Core Infrastructure

Position Summary:

The Senior Core Infrastructure Engineer is focused on ensuring the creation and management of Infrastructure including managing operational stability, performance, and cost-efficiency of our cloud-hosted data infrastructures, serving both internal and external users. The Senior Core Infrastructure Engineer excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities:

• Be part of a team responsible for building and supporting scalable cloud infrastructure leveraging Azure and AWS environments.
• Responsible for supporting the cloud environment including but not limited to troubleshooting issues related to cloud PAAS resources, cloud networking and cloud Infrastructure.
• Work in partnership with product, data operations, and technical leadership to align engineering activities with broader company goals.
• Expertise in cloud platforms, especially Azure and AWS, leveraging services like AKS/EKS Azure Data Lake/ Glacier, CosmosDB / DynamoDB, Neo4j, and Azure AI/ML services.
• Strong knowledge of DevOps practices and tools such as continuous integration (CI)/continuous delivery (CD), Git, Jenkins, Ansible, and Terraform for infrastructure automation.
• Set up and manage effective observability solutions for data and platform services, ensuring operational excellence.
• Strong foundation in data infrastructure tooling (e.g., Spark, Airflow, Databricks) and machine learning platforms, with a focus on Azure Machine Learning, and Neo4j for graph data analysis.
• Collaborate with Data Engineers, Developers, Product Engineers and SREs to build and support experimentation platforms, training frameworks, and associated tools.
• Ability to navigate complex and ambiguous environments, while maintaining a broad business-wide perspective across various work-streams and timeframes.
• Ensure platform security, compliance, and governance practices, including managing identity and access management (IAM) roles, encryption, auditing, and logging protocols.
• Manage significant system upgrades, enhancements, migrations, and integration, while overseeing the release of new software to quality assurance (QA), production, and disaster recovery environments.
• Maintain system compliance with regulatory controls such as SarbanesOxley Act (SOX), Payment Card Industry (PCI), IT General Controls, and other required security frameworks.
• Advocate, train, and provide technical support on new technologies related to AI/ML and data infrastructure.
• Take a significant role in the development of team members to support engagement, growth, and achievement of goals.
• Other duties as assigned.

Minimum Experience and Qualifications:

• Bachelors degree in Computer Science, Engineering, or a related technical field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Three (3) years of experience building and supporting cloud infrastructure using best practices from the ground up.
• Ability to write high-quality code in Python.
• Proficiency with containerization technologies such as Kubernetes, Docker, and infrastructure-as-code tools like Terraform and Helm.
• Experience with relational and low-latency databases, as well as a solid understanding of data lake strategies.
• Knowledge of cloud infrastructure and networking concepts with experience in troubleshooting issues related to the same.
• Provide 24x7 on-call support as scheduled and be available to respond to business-critical issues.
• Ability to work flexible hours in response to emergencies.
• Available for overnight travel (10%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country where the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• Experience working on sensitive data projects with PCI/personally identifiable information (PII) compliance.
• Proven experience building Cloud infrastructure in Azure and AWS from the ground up using Terraform/OpenTofu.
• Familiarity with Azure/AWS cloud security best practices and data governance frameworks.

Crewmember Expectations:

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
• Must fulfill safety accountabilities as prescribed by JetBlues Safety Management System.
• Promote JetBlues #1 value of safety as a Safety Ambassador, supporting JetBlues Safety Management System (SMS) components, Safety Policy, and behavioral standards.
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlues confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
• Uphold JetBlues safety performance metric goals and understand how they relate to their duties and responsibilities.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment.

Work Environment:

• Traditional office environment.

Physical Effort:

• Generally not required or up to 10 pounds occasionally (sedentary).

Compensation:

• The base pay range for this position is between $105,600.00 and $150,400.00 per year. Base pay is one component of JetBlues total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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