Senior Enterprise Operations Center (EOC) Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity: 

 CACI is seeking a Senior Enterprise Operations Center (EOC) Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities: 

• Lead the operations and management of the Enterprise Operations Center (EOC) to support all Tier II incidents, ensuring accurate logging and tracking into the Ticket Management System

• Lead technical support for all DT/EA/CST IT systems including web applications, imaging and archiving applications, client-server applications, and specialized mission-critical applications

• Lead the management, operation, and maintenance of core infrastructure services including cloud-based platforms across 350+ global facilities

• Lead comprehensive database management support for designated CA databases including CCD and related database systems, ensuring optimal performance and availability

• Lead monitoring of infrastructure system availability, coordinating with DT ENMOC across 350+ facilities supporting 40,000+ users to ensure seamless operations

• Lead operations and maintenance of network environments supporting enterprise connectivity, coordinating with DT as the global WAN provider to maintain service continuity

• Monitor infrastructure utilization ensuring network capacity meets CA requirements, proactively analyzing performance trends and coordinating with DOS entities to establish operational baselines

• Reallocate system resources as needed to optimize performance, and recommend additional hardware or software components to improve overall system efficiency and scalability

• Lead Critical Incident Management services and crisis management operations for domestic or world events, preparing comprehensive leadership reports and executive updates

• Develop and maintain a comprehensive Capacity Management Plan outlining strategic initiatives to enhance performance and meet evolving business needs while addressing financial impacts

Qualifications: 

Required –

• Bachelor's degree + 8 years of experience in related fields, such as IT operations management, Enterprise Operations Center leadership, systems administration, incident management, or network operations; equivalencies considered.

• Active Top Secret Clearance

• Proven experience leading Enterprise Operations Center (EOC) or Network Operations Center (NOC) operations for large-scale, geographically distributed environments

• Demonstrated expertise in infrastructure monitoring, database management, capacity planning, and critical incident management

• Strong knowledge of cloud-based platforms, network operations, and coordination with global service providers

• Excellent leadership abilities with proven experience planning and leading technical operations, functioning as a subject matter expert, and supervising operations teams

Desired –

• Prior experience supporting federal agencies, especially the Department of State

• Experience managing crisis response operations and preparing executive-level reports during critical incidents or world events

• Knowledge of ITIL frameworks, IT Service Management best practices, and SLA management for enterprise environments

• Professional certifications such as ITIL, CISSP, AWS/Azure certifications, or relevant operations management certifications

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: