Senior Epicor ERP Business Systems Analyst

Position OverviewWe are seeking a proactive On-Site Epicor ERP Business Analyst to support and optimize our current Epicor implementation at our San Diego facility. This role is ideal for a technically skilled, hands-on professional eager to ensure the stability, effectiveness, and continuous improvement of our Epicor ERP system. The analyst will provide direct, on-site support to users, troubleshoot issues, drive process improvements, and partner with business units to ensure the ERP system effectively meets operational needs.Key Responsibilities

Serve as the primary on-site support resource for Epicor ERP, addressing user issues, system errors, and process questions promptly and effectively.Analyze and resolve day-to-day operational challenges related to the existing Epicor implementation, ensuring system reliability and efficiency.Gather feedback and requirements from on-site business units, translating needs into system updates, enhancements, or process adjustments.Design, configure, and test Epicor ERP modules and customizations to optimize workflows and support site-specific requirements.Develop and maintain user training materials and documentation tailored to the current on-site system and processes.Deliver hands-on end-user training and reinforce best practices for ERP usage to maximize adoption and compliance.Coordinate with Epicor vendor support and IT colleagues to resolve complex technical issues and implement updates or patches as needed.Lead or assist with on-site ERP-related projects, collaborating with cross-functional teams to enhance system performance and business outcomes.Monitor system usage and data integrity, proactively identifying and correcting discrepancies to uphold data accuracy and compliance standards.

Required Qualifications

Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent.5 years of hands-on Epicor ERP experience, including on-site system support, configuration, and troubleshooting.Strong analytical, organizational, and problem-solving abilities, with demonstrated experience in on-site ERP support roles.Excellent communication skills and customer service orientation, with the ability to support and train end users at all levels.Ability to work independently on-site, prioritize multiple requests, and collaborate effectively with local and remote teams.

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