Senior Equipment Dispatcher

Senior Equipment Dispatcher

Salary

$58.27 Hourly

Location

21 Arlington Avenue, Charlestown

Job Type

Full-Time

Job Number

26-20420

Department

MBTA - Maintenance of Way

Area

351-MOW Rail Equipment

Opening Date

11/09/2026

Closing Date

11/24/2026 11:59 PM Eastern

Bargaining Unit

MBTA ALL Alliance

Licenses / Certifications

A valid Drivers License is required.

Class B Commercial Drivers License (CDL)

Hoisting Engineer License (Massachusetts Division of Occupational Licensure)

Safety Sensitive

Yes; this is a Safety Sensitive position. Employees in this role will be subject to periodic physical examinations plus random drug and alcohol testing.

Essential Classification (Emergency Staff)

Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.

On-Call or 24/7

Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page/text/call and report to work as directed by supervisor personnel.

• Description
• Benefits
• Questions

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Senior Equipment Dispatcher ensures that MBTA roadway and on-track equipment, as well as related facilities, are maintained in an efficient, effective, and safe manner. This role coordinates equipment repairs and directs the work of truck drivers and equipment operators who operate specialized equipment supporting Maintenance of Way (MOW) crews and other MBTA departments.

Duties & Responsibilities

• Supervise a large, specialized staff while working independently with broad guidelines, seeking the advice of supervisors or senior management as needed.

• Schedule and assign equipment and operators required for both day and night operations.

• Develop and modify the daily equipment log sheets, incorporating scheduled and non-scheduled requests for equipment and operators as needed.

• Approve daily reports, timesheets, and pay differentials.

• Hire Equipment Operators for overtime duties and coordinate personnel vacation requests.

• Submit time sheets to the area's timekeeper for processing.

• Manage the Maintenance of Way Department's vehicle inventory and storage, including coordination and monitoring of departmental vehicle allocations and assignments.

• Coordinate vehicle inspection and repair activity with the Automotive Equipment Maintenance Department.

• Direct roadway and on-track equipment placement and storage.

• Ensure equipment test runs are conducted on time.

• Supervise snow removal operations, including assigning, directing, monitoring, recording, and controlling sanding, salting, plowing, and snow removal on Authority property.

• Investigate non-revenue vehicle incidents, unreported vehicle damage, unusual occurrences, and misuse or unauthorized use of vehicles and equipment, including interviewing involved employees and submitting written reports to supervisors and respective areas.

• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.

• Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.

• Respond either directly or through direct reports to emergencies on a twenty-four (24) hour, seven (7) day per week basis.

• Establish effective communication between management and employees, and when necessary, with union representatives.

• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.

• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.

• Perform all other duties and projects that may be assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department- or location-specific functions.

Supervision

• Supervise a large, specialized staff.

Minimum Requirements & Qualifications

• A high school diploma or equivalent (G.E.D.) from an accredited institution.
• Five (5) years of experience in track maintenance and construction on rapid transit and/or surface lines.
• Experience as an MBTA Equipment Operator or MOW Instructor.
• Valid class B Commercial Driver's License (CDL) with general knowledge and air bake endorsements.
• Valid hoisting engineer's License with 1(b), 2(b) and 3(a) endorsements.
• Effective organizational, analytical, confidentiality and multi-tasking skills.
• Ability to effectively communicate with customers, employees and vendors, contractors, designers, and state and federal agencies.
• Excellent customer service, negotiation, conflict resolution, reading, writing, speaking, and comprehension skills.
• Ability to work any and all shifts and/or locations as assigned or directed.
• Be available to work twenty-four (24) hours per day, seven (7) days per week.
• Ability to supervise and work effectively with a diverse workforce.
• Successful applicants must have the English language skills required for the effective performance of the position.

Substitutions

• None.

Preferred Experience & Skills

• Knowledge of automated record keeping systems; and/or related or any experience in a supervisory capacity.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTAs ADA Unit at 617-222-5751 or hradaaa@mbta.com.
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer

01

What is the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelors degree
• Masters degree
• Professional degree
• Doctorate degree
• Did not obtain a High school diploma or equivalent (G.E.D.)

02

Do you have five (5) years of experience in track maintenance and construction on rapid transit and/or surface lines?

• Yes
• No

03

Do you have experience as an MBTA Equipment Operator or MOW Instructor?

• Yes
• No

04

Do you have a calid class B Commercial Driver's License (CDL) with general knowledge and air bake endorsements?

• Yes
• No

05

Do you have a valid hoisting engineer's License with 1(b), 2(b) and 3(a) endorsements?

• Yes
• No

06

The MBTA needs to review your driving record to process your application. Do you authorize the MBTA to obtain your Massachusetts driving records? If you have a Massachusetts license, you can have the MBTA pull your driving record on your behalf at no cost to you by responding "yes" to this question. If you do NOT have a Massachusetts license, or if you would prefer to provide your driving record to the MBTA, you should answer this question "no."

• Yes, I authorize the MBTA to access my driving records on my behalf. I understand that the MBTA is asking for my drivers license number on this application to make sure that it is accessing the correct driving records and that the MBTA will not use my drivers license number for any other purpose.
• No, I do not authorize the MBTA to obtain my records. I will obtain and provide a copy of my current (within past two weeks) "True and Attested Driving Record" from the MA RMV, which I will upload as part of my application or email to HRStaffing@mbta.com. I understand that my application is not complete until / unless I attach my driving record.
• No, I do not want my driving record reviewed and understand that I cannot be further considered for this role without that review.
• I do not have a valid Drivers License.

07

If you answered "Yes" to allow the MBTA to pull your driving record on your behalf, please provide your Drivers License number below. Otherwise enter "n/a"

08

Please enter your full name, exactly as it appears on your Drivers License (if no license, enter "N/A").

09

Do you have the ability to work any and all shifts and/or locations as assigned or directed?

• Yes
• No

10

Are you available to work twenty-four (24) hours per day, seven (7) days per week?

• Yes
• No

11

Do you have knowledge of automated record keeping systems; and/or related or any experience in a supervisory capacity?

• Yes
• No

12

Are you legally authorized to work in the United States?

• Yes
• No

13

Will you now or in the future require visa sponsorship to continue working in the United States (e.g. H-1B visa status)?

• Yes
• No

Required Question

Employer Massachusetts Bay Transportation Authority

Address 10 Park Plaza

Boston, Massachusetts, 02116

Phone (617) 222-3200

Website https://www.mbta.com