Senior ERP Specialist

Job Description

Senior ERP Specialist

San Jose, California

Job Summary

SAP BRIM Technical Project Manager / Support LeadPosition OverviewWe are looking for an experienced SAP BRIM Project Manager / Support Lead to manage our production support, continuous enhancement, and operational governance across the SAP BRIM (Billing and Revenue Innovation Management) landscape. This role combines hands-on functional understanding of core BRIM pillars with project management discipline. You will lead a blended onshore/offshore team, enforce ITIL-based SLA/KPI targets, drive critical incident resolution, and govern small-to-medium business enhancements from scoping to hypercare.Role DetailsTitle: SAP BRIM Support Lead / Project ManagerExperience Level: 8-12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role)Location: [Insert Location / Remote / Hybrid]Employment Type: Full-timeWorkstream: Order-to-Cash (OTC) / Lead-to-Cash (L2C) monetization supportKey Responsibilities1. Support Operations & SLA GovernanceLead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite.Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates.Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions.Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations.2. Project Management & Continuous ImprovementManage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks.Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists.Coordinate end-to-end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization.Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners.3. Functional Oversight & Solution IntegrityProvide functional governance across core modules:SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts.SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping.SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules.SAP RAR: Revenue postings, reconciliation & rev-rec.Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers.Required Qualifications & ExperienceTotal Experience: 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS).Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline.Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager.Project Delivery: Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones.Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries.Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline.

Key Responsibilities

SAP BRIM Technical Project Manager / Support LeadPosition OverviewWe are looking for an experienced SAP BRIM Project Manager / Support Lead to manage our production support, continuous enhancement, and operational governance across the SAP BRIM (Billing and Revenue Innovation Management) landscape. This role combines hands-on functional understanding of core BRIM pillars with project management discipline. You will lead a blended onshore/offshore team, enforce ITIL-based SLA/KPI targets, drive critical incident resolution, and govern small-to-medium business enhancements from scoping to hypercare.Role DetailsTitle: SAP BRIM Support Lead / Project ManagerExperience Level: 8-12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role)Location: [Insert Location / Remote / Hybrid]Employment Type: Full-timeWorkstream: Order-to-Cash (OTC) / Lead-to-Cash (L2C) monetization supportKey Responsibilities1. Support Operations & SLA GovernanceLead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite.Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates.Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions.Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations.2. Project Management & Continuous ImprovementManage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks.Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists.Coordinate end-to-end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization.Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners.3. Functional Oversight & Solution IntegrityProvide functional governance across core modules:SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts.SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping.SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules.SAP RAR: Revenue postings, reconciliation & rev-rec.Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers.Required Qualifications & ExperienceTotal Experience: 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS).Core Technical Expertise: Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline.Support Frameworks: Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager.Project Delivery: Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones.Integration Acumen: Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries.Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline.

Skill Requirements

Other Requirements

Maximum Salary (US):

Minimum Salary (US):

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.