SENIOR EXHIBIT GUIDE

Job Title: Senior Exhibit Guide Department: Learning and Engagement Supervisor: Guest Learning and Engagement Supervisor Supervises: None FLSA Status: Part Time; Regular; Non-Exempt Pay: $20.48 per hour General Statement: Senior Guides serve as ambassadors of the Phoenix Zoo, delivering exceptional guest experiences through meaningful engagement and conservation storytelling. This role combines guest service, public speaking, and animal interpretation to inspire visitors of all ages. Essential Duties: Provide quality guest service to both internal and external guests by maintaining a WILD working attitude and appearance. (Welcome everyone, I am the zoo, Look for solutions, Deliver excellence) Interpret using learner-led techniques and best practices for groups of all sizes and ages, especially in key areas such as Monkey Village, Stingray Bay, the Giraffe Encounter, the Petting Zoo, the Veterinary Medical Center and various Engagement Stations located in hotspot areas. Facilitate guided experiences, including Safari Cruiser tours, Discovery Tours, Backstage Adventure Tours and Guided Walking Tours. Enhance visitors experiences throughout the zoo by serving as a guide and using storytelling skills to engage guests with our mission and core conservation messages. Proactively engage guests by initiating conversations, answering questions, and providing outstanding customer service. Help guests enjoy the zoo safely to ensure the well-being of both visitors and animals. Assist guests with navigation and general Zoo information throughout the park. Assist with crowd management and control as needed. Support special events and evening events, including operating Safari Cruisers or carts when required. Oversee daily operations of the Giraffe Encounter as needed, including coordinating with staff, directing Guides and Volunteers, distributing animal feed, and ensuring a smooth guest experience. Maintain cleanliness and safety of exhibits, Safari Cruisers, carts, and all assigned work areas and pathways. Attend mandatory training classes and team meetings. Ability to learn and apply guest engagement skills and conservation messaging in daily interactions. Model professional work behavior and help train new employees and volunteers. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise a job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments)