Senior Field Service Engineer

Job Position: Senior Field Service Engineer
Duration: Full-time
Location: Austin, TX

Job description:

Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products.

Responsibilities:

• Support Client and End Users service as defined under Client's warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by Service Manager
• Assist in new equipment installations, "add-ons," and upgrades
• Produce regular reports to customer and Client management
• Provide customer training and retraining
• Ensure an adequate level of know how among customers' 'users'
• Manage Client's parts inventory at the locations assigned to this position
• Assist in setting Client's spare parts to maintain proper levels of stock in accordance with Company policy
• Repair parts and components according to general service policy
• Verify that spare systems are stored properly and are available without delay when needed
• Provide sales support and sales related information
• Collaborate with sales and customer on-site evaluations
• Be familiar with customer operating methods, procedures, and policy
• Adhere to customers' site policies and guidelines with regards to safety, performance and behavior
• Maintain customers' information with the utmost confidentiality
• Provide customer support during working schedule as defined by service contract
• Be prepared to support the customer beyond the defined working schedule as required

What will make you succeed in the role?

• Ability to work effectively in a multifunctional team, serving as a liaison between customers, Tech Support, Applications
• Excellent problem-solving skills
• Strong analytical, data analysis and diagnostics ability
• Excellent written and oral communications
• Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures
• Strong project and time management skills
• Excellent customer relations and communication skill.
• Excellent escalation management skills
• Ability to be self-sufficient, capable of completing tasks with minimal supervision, taking ownership of work without continuous guidance nor direction from manager

Requirements:

• Bachelor degree in Electrical / Mechanical Engineering or equivalent experience
• Minimum 3 years of experience
• Ability to perform manual and physical labor in cleanroom environment
• Must be able to bend, crawl & work in and around systems within semiconductor fab
• Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered
• First level software troubleshooting and support
• Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience
• The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements.