Job Description
Senior Field Representative, Field Services Support
Pay Range: $19.86 - $26.35 per hour
Join a Team That Keeps Businesses Running
Are you a skilled technician who enjoys solving complex problems, working directly with customers, and making an impact every day? We're looking for a Senior Field Representative, Field Services Support to provide expert service and support for advanced office technology solutions across a designated territory.
In this role, you'll be trusted to independently diagnose, repair, and maintain a variety of office equipment while building strong customer relationships and mentoring fellow technicians. If you're hands-on, customer-focused, and thrive in a fast-paced field environment, we'd love to hear from you.
What You'll Do:
Deliver Technical Excellence:
- Diagnose, troubleshoot, repair, and maintain advanced office technology equipment.
- Perform installations, upgrades, retrofits, and equipment removals.
- Support multifunction devices, color and black-and-white systems, and related technologies.
- Stay current on new products and technical advancements through ongoing training.
Be the Subject Matter Expert:
- Provide advanced technical support to fellow technicians.
- Assist in resolving escalated and complex service issues.
- Share expertise through on-the-job training and technical coaching.
- Serve as a trusted resource for both customers and team members.
Manage Your Territory:
- Organize and prioritize service calls efficiently.
- Maintain accurate parts inventory and company assets.
- Partner closely with sales teams to identify upgrade opportunities and customer needs.
- Complete service documentation and administrative tasks accurately and on time.
Create Exceptional Customer Experiences
- Build and maintain strong customer relationships.
- Resolve challenging service situations with professionalism and expertise.
- Communicate technical information clearly and effectively.
- Ensure customers receive outstanding support and timely solutions.
What We're Looking For:
Required Qualifications:
- Technical school education or equivalent hands-on technical experience.
- 3+ years of field service, equipment maintenance, or related technical experience.
- Minimum of 1 industry certification.
- Strong electro-mechanical and electronics troubleshooting skills.
- Valid driver's license and ability to travel throughout an assigned territory.
- Excellent communication and customer service skills.
Preferred Skills:
- Experience servicing printers, copiers, multifunction devices, or related office technology.
- Strong diagnostic and problem-solving abilities.
- Experience mentoring or training technicians.
- Ability to work independently with minimal supervision.
- Strong organizational and territory management skills.
Why Join Us?
- Competitive hourly pay.
- Company-provided technical training and career development.
- Opportunity to become a technical specialist and mentor.
- Autonomous work environment with diverse daily challenges.
- Collaborative team culture focused on innovation and customer success.
Physical Requirements:
This role requires frequent driving, standing, walking, bending, lifting, and moving equipment. Candidates must be able to lift up to 50 pounds and work safely in various customer environments and weather conditions.
If you're ready to take your technical career to the next level and make a real impact with customers every day, apply today!
Numbers & Facts
| Location | San Bernardino, California |
| Industry | Other/Not Classified |
| Salary | $19.86–$26.35 |
| Company Size | 10,000 employees or more |
| Year Founded | 1955 |
| Website | http://www.ricoh.com/ |
About Company
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Skills
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