Senior Freight Claims Specialist

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Manages the investigation and resolution of freight claims up to $5,000, including shortage and damage cases, subrogation efforts, and customer dispute resolution. Collaborates closely with internal departments and external partners to ensure claims are processed accurately and timely in accordance with internal policies and customer contracts.

Major Tasks and Responsibilities

• Investigates assigned freight claims by reviewing shipment records, OS&D reports, delivery documentation, and customer-provided evidence to determine liability.
• Coordinates with cross-functional teams to gather supporting documentation and resolve shipment discrepancies.
• Manages subrogation and recovery efforts with partner carriers and insurance companies for applicable claims.
• Facilitates salvage negotiations on minor damage claims, including offering discounts or salvage allowances when appropriate to mitigate losses.
• Interprets and applies contracts terms and legal liability guidelines to process claims within assigned authority limits and communicates resolution decisions to customers.
• Ensures claims are documented accurately for audit compliance and quality checks, including allocation of paid amounts to the responsible terminal for financial accountability.
• Prioritizes and expedites Full Value Coverage (FVC) claims to meet service commitments with partner insurers.
• Supports junior team members with guidance on claim intake, documentation, and claim process questions.

Qualifications

• High school diploma or GED.
• 3+ years of experience in freight claims, OS&D investigations, or related transportation operations.
• Strong analytical skills with ability to interpret contracts and assess liability.
• Proficiency with Microsoft Office applications.
• Experience with transportation systems (AS400 or similar TMS platforms) is a plus.

Pay Rate: $21.75 - $25.10 per hour, based on experience

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.