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Front Desk Jobs in Albany, NY

Senior Front Desk Registration - Latham

Trinity Health

Albany, NY

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JOB DETAILS
SALARY
$18.50–$23.90 Per Hour
SKILLS
Administrative Skills, Calendar Management, Career Development, Communication Skills, Customer Support/Service, Demographics, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Informed Consent, Leadership, Lift/Move 25 Pounds, Medical Office, Mentoring, Metrics, Multitasking, Orthopedics, Outpatient Care, Patient Care, Patient Confidentiality, Patient Registration, Record Keeping, Regulations, Regulatory Compliance, Staff Requirements, Team Player, Time Management, Tuition Fees, User Interface/Experience (UI/UX)
LOCATION
Albany, NY
POSTED
1 day ago
Employment Type:
Full timeShift:
Day Shift

Description:

Senior Registration Associate - Outpatient Orthopedics Office - Latham, NY - FT

If you are looking for a position as a Senior Registration Associate, in a busy outpatient office, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 1182 Troy Schenectady Road, Latham, NY.

Position Highlights:
  • Quality of Life: Where career opportunities and quality of life converge
  • Advancement: Strong orientation program, generous tuition allowance and career development
  • Work/Life: Monday - Friday
What you will do:

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:
  • Scheduling and registration
  • Check-in
  • Check-out
  • Charge entry/claims
  • End of day processes
  • General duties including but not limited to:
    • Document processing
    • Scanning
    • Inbox monitoring
Responsibilities:
  • Ensure distribution of work throughout the team is sufficient to meet daily schedules
  • Display leadership qualities
  • Manages daily staffing needs in coordination with office and float pool managers
  • Serve as a mentor and role model to all colleagues
  • Schedules patient appointments to maximize patient access.
  • Handles all incoming calls and directs appropriately.
  • Registers patient, obtains necessary consent forms and patient demographic data.
  • Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
  • Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
  • Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
  • Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
  • Obtains referrals for specialist office visits.
  • Consistently and accurately passes charges in accordance with office policies and procedures.
  • Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
  • Maintains patient confidentiality and adheres to HIPAA regulations.
  • Works cooperatively with all team members to ensure quality patient care at all times.
  • Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
  • Cross covers other areas needed
What you will need:
  • Strong leadership skills required
  • Associate's degree preferred, High School Diploma/Equivalent Required
  • Demonstrated proficiency with Microsoft Office product and other computer applications
  • Demonstrated experience with delivering successful customer service
  • Demonstrated experience with handling multiple priorities in a deadline driven environment.
  • Managing difficult customers respectfully and without confrontation
  • Previous medical office experience preferred
  • Ability to lift 25 lbs.


Pay Range: $18.50 - $23.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About the Company

T

Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. It is a family of 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, the Trinity Health system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. In fiscal year 2023, the Livonia, Michigan-based health system invested $1.5 billion in its communities in the form of charity care and other community benefit programs.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
WEBSITE
https://jobs.trinity-health.org/search-results

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