Kforce Inc. logo

Senior Help Desk Administrator

Kforce Inc.
  • Seffner, FL
  • $60,000–$75,000
1 day ago

Job Description

Kforce's client in Seffner, FL is seeking a Senior Help Desk Administrator to join a growing IT team undergoing significant modernization. This hands-on role will provide advanced end-user support, serve as an escalation point for complex issues, and help improve service desk processes, reporting, and documentation. Key Responsibilities:
  • Troubleshoot Windows devices, mobile devices, Microsoft 365, connectivity, and business applications
  • Serve as an escalation point for junior help desk resources and complex technical issues
  • Analyze ticket data, trends, response times, and recurring issues to improve service delivery
  • Support Microsoft Intune, Entra ID, user provisioning, onboarding/offboarding, and device management
  • Assist with network/connectivity troubleshooting and escalate infrastructure issues appropriately
  • Maintain knowledge articles, procedures, and technical documentation
  • Support users across multiple locations with varying levels of technical experience
  • Help automate and modernize support processes as the IT environment grows

Requirements:

  • Service Desk/Help Desk Experience: 3+ years supporting end users, troubleshooting issues, and managing escalations
  • Ticketing & Reporting: Experience working in ticketing systems, pulling reports/metrics, analyzing recurring issues, and improving service desk processes
  • Microsoft Environment: Strong experience with Microsoft 365, Entra ID, Windows, and Intune for user, access, and endpoint management
  • Networking & Technical Troubleshooting: Working knowledge of wired/wireless networking, connectivity, hardware, devices, and general IT troubleshooting
  • Customer Service & Communication: Must be technically minded but able to patiently support non-technical/blue-collar users, recognize critical issues, and escalate appropriately
Nice-to-haves:
  • Kaseya Autotask experience
  • Jamf/Apple MDM experience
  • Cisco Meraki experience
  • Mobile device support experience
  • Experience mentoring junior help desk technicians

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


Numbers & Facts

LocationSeffner, FL
IndustryFinancial Services
Salary$60,000–$75,000
Company Size1,000 to 1,499 employees
Year Founded1962
Websitehttp://www.kforce.com/

About Company

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

Skills

  • Appleunmatched
  • Cisco Network Systemsunmatched
  • Customer Support/Serviceunmatched
  • Data Analysisunmatched
  • Documentationunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Information Systems/Technology IS/IT Administrationunmatched
  • Information Technology & Information Systemsunmatched
  • Legalunmatched
  • Manufacturing Data Managementunmatched
  • Mentoringunmatched
  • Metricsunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Operating Systemunmatched
  • Mobile Devicesunmatched
  • Network Administration/Managementunmatched
  • Network Connectivityunmatched
  • Onboardingunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Service Deliveryunmatched
  • Short Messaging Service (SMS)unmatched
  • Technical Writingunmatched
  • Trend Analysisunmatched
  • Wireless Communicationsunmatched

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