Senior HOA Community Association Manager

Community Association Management (CAM) | Pleasanton, California (East Bay) | Hybrid | Full-Time

Work Arrangement and Location

Full-time in Pleasanton, CA (East Bay). Standard office hours are 8:30 a.m. to 5:00 p.m. Training takes place in the office, typically for about 90 days for an experienced hire. After training, the schedule allows one work-from-home day per week.

Position Summary

CAM is hiring a Senior Community Association Manager to oversee approximately 8 to 9 associations across the East and South Bay, including some of CAM's larger accounts. The portfolio includes condominiums, townhome communities, and single-family HOAs.

You'll serve as the primary advisor to association boards and the main point of contact for homeowners, vendors, and internal teams.

Compensation, Benefits and Support

Base Salary

$90,000 to $100,000 annually

Benefits

• Medical, dental, and vision coverage
• 401(k), paid time off, and paid holidays
• Professional development support and tuition reimbursement
• Employer-paid life insurance and AD&D, short-term disability, and mental health resources

Equipment and Reimbursement

Company-provided laptop and reimbursement for eligible phone and business mileage expenses.

Core Responsibilities

1. Portfolio and Community Operations

Conduct regular site visits, coordinate vendors, and follow up on maintenance and service issues. Provide weekend and emergency coverage for your assigned associations.

Help boards apply governing documents and enforce community rules professionally. Stay current on California HOA laws and industry best practices.

Address homeowner concerns proactively. Listen carefully, explain the available options, and communicate decisions and next steps.

2. Board Relations and Communication

Advise boards on governance, finances, and long-term planning. Present the facts, explain the tradeoffs, and recommend a course of action.

Prepare reports and meeting materials, facilitate board meetings, and document decisions in meeting minutes. Evening meetings are part of the role. Most meetings are virtual, with occasional in-person meetings. Frequency varies by association.

3. Financial Management and Planning

Develop and manage association budgets, review financial statements, and explain results to boards. Flag discrepancies or emerging costs early.

Coordinate audits and reserve studies and help boards use that information to plan for long-term expenses.

4. Records and Follow-Through

Maintain accurate association records and keep community websites current. Use management software to track deadlines, vendor commitments, and board action items through completion.

Required Qualifications

• At least three years of HOA management experience and the ability to manage a portfolio independently.
• Working knowledge of California HOA law and association governing documents.
• Experience advising boards, facilitating meetings, preparing budgets, reviewing financial statements, and coordinating reserve planning.
• Clear written and verbal communication, strong customer service skills, and sound judgment when handling sensitive issues or competing priorities.
• Comfort using community management software and maintaining community websites.
• A valid driver's license and the ability to travel for community visits and meetings.

Preferred Qualifications

• Certified Community Association Manager (CCAM) designation.
• College degree.
• Experience with Vantaca. Training is available.

What Success Looks Like

Boards have the information they need to make decisions. Homeowners know what to expect after raising a concern. Across the portfolio, deadlines are met and open items have a clear owner and next step.

How You Work

You bring a steady, organized approach to managing several communities. You notice details that can change a recommendation, explain them plainly, and stay patient when someone needs more context or an issue takes time to resolve.

About Community Association Management

CAM serves community associations across the East and South Bay. We help boards govern their communities, plan for long-term needs, and maintain property values. We invest in training and career development and encourage advancement from within.