Senior HR Service Center Tech

Senior HR Service Center Tech

Location: Houston, TX

Pay Rate: Starting at $20.00/hour

Schedule: Monday-Friday 8:00 AM-5:00 PM

Dean's Professional Services is seeking an experienced and detail-oriented Senior HR Service Center Tech to support a leading healthcare organization in Houston, TX. This is an excellent opportunity for a customer-focused professional with HR, call center, or administrative experience who enjoys assisting employees, resolving questions, and providing exceptional service in a fast-paced environment.

Responsibilities

• Respond to employee and retiree inquiries by phone, email, and in person.

   

• Research and resolve HR-related questions and concerns while providing accurate and timely information.

   

• Document and track employee and retiree inquiries, calls, and resolutions.

   

• Respond to myHR email inquiries and assist employees with HR-related needs.

   

• Assist with questions regarding benefits, employee status, separations, onboarding, training, and other HR processes.

   

• Assist employees with training registration, cancellations, and questions regarding training programs.

   

• Provide support with Employee Service Awards and activate Performance Reward Cards.

   

• Assist with basic HR Generalist inquiries and complete special projects as assigned.

   

• Greet and assist employees, visitors, candidates, contractors, and other HR guests at the reception desk.

   

• Answer and direct HR phone calls and assist walk-in visitors with HR-related questions.

   

• Validate visitor parking and complete contingent worker vetting processes.

   

• Create and issue ID badges for employees and contingent workers.

   

• Maintain HR badge requests through PeopleSoft Self-Service and Outlook.

   

• Verify badge requests and required background checks.

   

• Assist with onboarding check-in, student badging, and badge-related issues.

   

• Receive and dispatch packages and perform general administrative and data-entry duties.

   

• Print and index documents using ImageNow.

   

• Maintain a professional and courteous presence when interacting with employees, management, and the public.

   

• Maintain a 95% or better accuracy rate while meeting established HR Service Center performance standards.

   

Qualifications

• High School Diploma or GED required.

   

• 4 years of call center and/or administrative/clerical experience required. College education may be considered in lieu of experience.

   

• 2 years of HR or call center experience preferred.

   

• Strong customer service orientation and excellent interpersonal skills.

   

• Excellent verbal and written communication skills.

   

• Strong telephone etiquette and organizational skills.

   

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

   

• Self-motivated and able to work independently with minimal supervision.

   

• Strong computer, keyboarding, and data-entry skills.

   

• Knowledge of health insurance and/or employee benefits preferred.

   

• Experience with ServiceNow and PeopleSoft HCM preferred but not required.

   

• Kronos experience is a plus.

   

• Healthcare or hospital HR experience preferred.

   

• Knowledge of MD Anderson Cancer Center operations is a plus.

   

• Bilingual skills preferred.

   

• Must be comfortable working onsite and supporting the HR Reception Desk and Badge Room.

   

Why Join Dean's Professional Services?

• Competitive pay starting at $20.00/hour with a comprehensive benefits package, including medical, dental, vision, and 401(k).

   

• Consistent Monday-Friday schedule supporting work-life balance.

   

• Opportunity to gain valuable experience in healthcare HR operations and employee services.

   

• Supportive, professional, and team-oriented work environment.

   

• Opportunity to develop skills across HR service center operations, reception, onboarding, and badge administration.

   

Since 1993, Dean's Professional Services has placed over 50,000 professionals nationwide. As a trusted, award-winning staffing firm, we connect top talent with leading organizations across healthcare and professional industries-focusing on skill, experience, and culture fit.

Apply today:www.deansprofessionalservices.com

Call: 713-785-7483 for more information

Healthcare Staffing | Dean's Professional Services | United States

Dean's Professional Services is a national, award-winning staffing solutions firm providing temporary, temp-to-hire, and direct-hire solutions across healthcare, administrative, and hospitality industries.