Senior Human Resources Business Partner

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions,and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here.

Responsibilities:

Shape and roll out HR processes:

• Lead workforce planning, succession planning, benchmarking, talent acquisition, and retention strategies across the US organization
• Design and implement talent performance management programs (annual reviews, career paths, development frameworks)
• Assess employee development needs, make recommendations, and implement solutions
• Build and continuously improve onboarding processes in partnership with managers

• Partner with senior leaders across all functions on organizational design and workforce decisions
• Coach managers on how to lead their teams, navigate difficult conversations, and develop their people
• Handle complex employee relations matters - including performance improvement plans, difficult exits, and reductions in force - with empathy and precision
• Manage legal and compliance processes: contracts, visas, contractual terminations

• Work cross-functionally with Aircall's global HRBP team to ensure alignment on people programs and initiatives
• Represent US employees and business context in global HR conversations

• Champion Aircall's employer brand to attract and retain top talent, with a particular focus on tech candidates
• Cultivate an open, dynamic, high-growth culture as Aircall continues to scale

• 8+ years of HRBP experience
• A data-driven mindset - background in mathematics, business, or a related analytical discipline preferred
• Experience at a large tech company combined with agility from a smaller, high-growth environment
• Deep expertise in employee relations - you've navigated layoffs, difficult exits, and PIPs with professionalism and care
• Strong manager coaching skills; you're a trusted partner to leaders at all levels
• Excel proficiency and comfort using data to drive HR decisions
• Strong project management skills with the ability to drive programs independently
• Excellent interpersonal and communication skills - you build trust quickly and communicate clearly across all levels of the organization