Senior IAM Business Analyst

Job Description

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Requirements Gathering and Documentation

Work with business units, IT, and compliance teams to identify, analyze, and document access management requirements and workflows. Translate business needs into functional and technical specifications for IAM and IGA solutions.

Identity Governance and Administration (IGA)

Collaborate with IGA administrators to support user lifecycle automation, role-based access control (RBAC), access certification campaigns, and entitlement reviews. Assist in developing and maintaining identity role models, including role mining, entitlement rationalization, and least-privilege enforcement.

Support implementation and tuning of access request and approval workflows.

Process Analysis and Optimization

Analyze existing IAM and provision processes for gaps, inefficiencies, or compliance risks. Recommend and implement improvements to enhance user experience, automation, and policy alignment. Collaborate on continuous improvement initiatives such as identity data quality, attribute synchronization, and provisioning accuracy.

Project and Change Management

Support IAM program projects by coordinating with project managers, solution architects, and engineers to ensure business objectives are met. Develop user stories, test scripts, and acceptance criteria; participate in user acceptance testing (UAT) and validation.

Document change requests, defects, and enhancement requirements.

Compliance and Audit Support

Assist in preparing evidence for internal and external audits, demonstrating compliance with access control and governance standards. Monitor and report on IAM metrics, access certification status, and policy adherence. Partner with Information Security and Compliance teams to align IAM processes with enterprise policies and regulatory frameworks.

Stakeholder Communication

Serve as the communication bridge between technical teams and business stakeholders, translating technical capabilities into business terms. Conduct training and knowledge transfer sessions for business users, IT partners, and auditors regarding IAM policies and tools.

Requirements Gathering and Documentation

Work with business units, IT, and compliance teams to identify, analyze, and document access management requirements and workflows. Translate business needs into functional and technical specifications for IAM and IGA solutions. Maintain comprehensive process and data flow documentation for joiner, mover, and leaver workflows.

Perform all other duties as assigned.

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high-quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing, and University of Maryland, Baltimore, who educate the state's future healthcare professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban, and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Qualifications

Education & Experience - Required

• Bachelor's degree in computer science, information technology, or a related field or commensurate experience in the field.
• At least five years of IT experience in large enterprise environments supporting, operating, or administering systems and complex applications.
• At least three years of experience in IAM, a closely related field working with identity and authentication automation systems, or similar automation technology.

Education & Experience - Preferred

• Experience working in a healthcare environment is preferred.

Knowledge, Skills, & Abilities

Technical and Analytical Skills

• Strong understanding of IAM concepts including authentication, authorization, provisioning, deprovisioning, and directory services.
• Working knowledge of identity data sources such as Active Directory, HRIS, ERP, and cloud applications.
• Ability to analyze complex identity data and interpret user access patterns for risk and compliance insights.

Business Analysis and Communication

• Proven ability to gather, document, and translate business requirements into actionable technical deliverables.
• Exceptional written and verbal communication skills to interact effectively with technical and non-technical audiences.
• Ability to conduct stakeholder interviews, process mapping, and workflow documentation.

Governance and Compliance Awareness

• Understanding of access certification, role engineering, and least privilege principles.
• Familiarity with audit and compliance evidence collection processes.
• Ability to evaluate and document control effectiveness for identity-related compliance obligations.

Soft Skills

• Detail-oriented with strong organizational and documentation habits.
• Comfortable managing multiple priorities in a fast-paced enterprise environment.
• Collaborative mindset with the ability to build strong relationships across IT, HR, compliance, and business units.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: 51.82-61.39-77.78
• Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

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