Senior Information Technology Systems Engineer - Support Depth

Job Purpose:

The Senior Information Technology Systems Engineer provides cross-functional systems-administration support across multiple research and technical environments. This role supports Windows, macOS, and Linux systems; performs backup, patching, recovery, and user-support activities; and assists with enterprise applications, scientific software, networking, and cybersecurity compliance. The position serves as a senior technical resource capable of providing surge and operational support where needed.

Responsibilities:

• Design, implement, administer, and maintain Windows, macOS, and Linux systems and servers.
• Provide daily system-administration and technical support to users across multiple organizational environments.
• Install, configure, patch, upgrade, and troubleshoot operating systems and software applications.
• Perform backup management, recovery planning, and system-restoration activities.
• Troubleshoot computer hardware, operating-system, software, and network-related issues.
• Support switched Ethernet networking using IPv4 and IPv6 protocols.
• Administer user accounts, hosts, permissions, and related system records.
• Maintain databases, technical logs, asset records, and system documentation.
• Support Microsoft Office 365, Microsoft Teams, virtual private network clients, and collaboration applications.
• Support voice-over-internet-protocol, emergency-alert, antivirus, and endpoint applications.
• Support Windows Subsystem for Linux, Hyper-V, and VMware virtual machines.
• Install and support scientific applications and associated software licenses.
• Recommend technology purchases and obtain quotes for computers, servers, printers, scanners, and software.
• Install and configure approved hardware and software in accordance with Department of Defense guidelines.
• Implement Department of Defense Security Technical Implementation Guides and Information Assurance Vulnerability Alerts.
• Support security hardening and compliance activities for Windows, Linux, macOS, and mobile devices.
• Administer Department of Defense Common Access Card Public Key Infrastructure tools, including ActivClient, Centrify, and CAC Key.
• Assist with incident resolution, patch deployment, application troubleshooting, and user-support requests.
• Maintain current technical procedures, configuration records, and standard operating procedures.

Education and Experience:

• Bachelor's degree in Cybersecurity, Information Systems, Information Technology, Computer Science, Computer Engineering, or a related field.
• Equivalent professional experience may be considered.
• Approximately 10 to 15 years of experience supporting Windows, macOS, and Linux systems and servers.
• Demonstrated experience with enterprise systems administration.
• Experience performing backup management, recovery planning, and recovery implementation.
• Strong knowledge of IPv4, IPv6, and switched Ethernet networking.
• Experience supporting hardware, operating systems, software applications, and virtual machines.
• Experience implementing Department of Defense Security Technical Implementation Guides and Information Assurance Vulnerability Alerts.
• Familiarity with Department of Defense Common Access Card Public Key Infrastructure tools.
• Experience supporting scientific or technical software applications is preferred.
• Strong troubleshooting, analytical, and customer-support skills.
• Ability to manage competing technical priorities and provide support across multiple teams.
• Must be able to obtain and maintain a SECRET security clearance.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.

Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets