Senior Infrastructure Engineer - Hybrid

Dallas, Texas

$80
Instant Apply

3 days ago

Job Description

As the Sr Infrastructure Engineer, you will be responsible for collaborating with Solutions Engineering, Infrastructure Operations, And Infrastructure Service Management Teams in The Design and Build of Infrastructure Solutions/Blueprints for Area of Responsibility. Participating In the Design and Build of Repeatable Patterns (Build-Kits) To Improve Deployment Times for Non-Prod and Prod Environments. Transitioning Knowledge to Infrastructure Operations.

Responsibilities:

Participate in design, development, and implementation of end-to-end Infrastructure solutions/blueprints as part of a cross-functional team with service targets and cost models.
Provide technical depth in the installation, configuration, administration, and operations of technologies in the area of responsibility.
Work with and Automation Engineering to support Infrastructure automation projects, and maintain and update existing automation solutions to continually improve the provisioning times for IT environments.
Participate in the development of appropriate documentation for Operational Readiness activities as part of a cross-functional team.
Design and build of pilot solutions utilizing new technologies, and implementing new product features and enhancements.
Ensure integration and operational viability for Infrastructure Products in the area of responsibility.
Coordinate with onshore/offshore teams to drive Infrastructure builds and to resolve issues.
Participate in 3 support for technology area.

Qualifications:

Networking

Strong networking fundamentals.
Advanced understanding of TCP/IP protocols.
Experience with routing, switching, QoS, NAT, DNS, DHCP, and firewalls.
Ability to perform packet captures and protocol-level troubleshooting using Wireshark and similar tools.
Strong root-cause analysis capabilities across network, voice, and application layers.

SIP Expertise:

Expert understanding of SIP fundamentals and SIP protocol architecture.
Strong knowledge of SIP RFC standards and specifications.
Deep understanding of:
- SIP requests and responses.
- SIP message structure and headers.
- Call setup and teardown flows.
- Registration flows.
- SIP trunk integrations.
- SIP troubleshooting methodologies.
- Ability to analyze SIP traces and resolve complex call routing issues.

Unified Communications Platforms:

Cisco Unified Communications Manager (CUCM).
Cisco Unity Connection.
Cisco IM & Presence.
Cisco Jabber.
Cisco Expressway.

Session Border Controllers:

Oracle SBC / Oracle Session Router.
Cisco CUBE.

Contact Center:

Cisco CVP.
Cisco UCCE.
Ability to understand and troubleshoot end-to-end contact center call flows.
Experience with IVR design concepts and call routing strategies.

General Skills:

Infrastructure Automation.
Operations Management.
ITIL v3.
IT standards, procedures, policies.
Ability to simplify & standardize complex concepts / processes
Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned).
Oral & written communications.
Problem solving / analytical skills, tools and techniques.
Supplier management.
Ability to prioritize and make trade-off decisions.
Drive cross functional execution.
Adaptability and ability to introduce / manage change.
Teamwork and collaboration.
Organized and detail oriented.
Analytical and problem-solving skills.

Numbers & Facts

Location	Dallas, Texas
Salary	$80

Skills

Analysis Skillsunmatched
Automationunmatched
Automation Engineeringunmatched
Blueprintsunmatched
Call Centersunmatched
Call Routingunmatched
Change Managementunmatched
Cisco Network Systemsunmatched
Cisco Unified Communications Manager (CUCM)unmatched
Cisco Unityunmatched
Cost Modelingunmatched
Cross-Functionalunmatched
DHCP (Dynamic Host Configuration Protocol)unmatched
DNS (Domain Name System)unmatched
Detail Orientedunmatched
Documentationunmatched
Establish Prioritiesunmatched
Firewallsunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Jabberunmatched
NAT (Network Address Translation)unmatched
Network Routersunmatched
Network Routingunmatched
Network Switchingunmatched
Offshoringunmatched
Operations Managementunmatched
Oracleunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Production Systemsunmatched
QoS (Quality of Service)unmatched
RFCunmatched
Root Cause Analysisunmatched
SIP (Session Initiation Protocol)unmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Team Playerunmatched
Technical Supportunmatched
Unified Communicationsunmatched
Vendor/Supplier Managementunmatched
Voice Application Networkunmatched
Voice Response Systemsunmatched
Wireshark (Ethereal)unmatched

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