Senior IT Application Support Analyst - #26-28632

Juno Beach, FL

Instant Apply

Today

Job Description

Duration: 12+ months Contract

Job Description:
We are seeking a highly motivated and technically skilled Senior IT Professional / Business Analyst to support a diverse portfolio of enterprise business applications serving multiple business units, including Legal, Finance, Corporate Real Estate (CRE), Compliance, Risk Management, and other corporate functions.
This role combines enterprise application support, business analysis, technical consulting, project leadership, and solution delivery responsibilities. The successful candidate will work closely with business stakeholders, application vendors, software developers, infrastructure teams, cybersecurity professionals, and executive leadership to deliver innovative technology solutions that improve business operations and drive measurable business value.
The ideal candidate will possess extensive experience supporting enterprise applications across cloud SaaS, internally hosted, and hybrid environments while managing multiple simultaneous projects and production support activities.

Responsibilities:
Enterprise Application Support

Provide day-to-day operational support and administration for enterprise line-of-business applications.
Troubleshot application, integration, data, and user access issues across multiple business units.
Coordinate with software vendors, infrastructure teams, cybersecurity teams, and external partners to resolve complex production issues.
Support SaaS, cloud-hosted, on-premises, internally developed, and hybrid application environments.
Lead application upgrades, migrations, patching initiatives, and enhancement projects.

Business Analysis & Solution Delivery

Serve as both a Functional Business Analyst and Technical Business Analyst.
Conduct stakeholder interviews, requirements gathering sessions, process discovery workshops, and solution design reviews.
Develop Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process maps, use cases, workflows, and technical specifications.
Analyze existing business processes and identify opportunities for automation, optimization, and modernization.
Facilitate User Acceptance Testing (UAT), defect resolution, training, and change management activities.

Project & Portfolio Support

Manage multiple concurrent projects, initiatives, and support activities.
Coordinate project activities across multiple business units and technical teams.
Provide project status reporting, risk management, issue tracking, and executive communications.
Support Agile, Waterfall, and Hybrid project delivery methodologies.

AI & Digital Transformation

Identify opportunities to leverage Artificial Intelligence (AI), Generative AI, Machine Learning, and Microsoft Copilot technologies to improve business operations.
Support AI solution integration using APIs, connectors, and modern integration frameworks.
Understand Model Context Protocol (MCP) concepts, AI orchestration platforms, and emerging AI-enabled enterprise application technologies.
Collaborate with development and architecture teams to enable AI-driven business capabilities

Experience:

Bachelor’s degree in information technology, Computer Science, Business Information Systems, Engineering, or a related field.
Minimum of 6 to 10 years of experience in IT operations, enterprise application support, business analysis, or related technology roles.
Proven experience supporting enterprise applications across multiple business units.
Strong interpersonal, communication, facilitation, and stakeholder management skills.
Demonstrated ability to manage multiple simultaneous projects and competing priorities.
Experience supporting executive-level stakeholders and business leadership teams.

Skills:

Enterprise application support and business analysis experience.
Strong Jira, Confluence, and Agile project experience.
Experience with SaaS, cloud, and application integrations.
Knowledge of REST APIs, SQL, reporting, and data analysis.
Experience with Azure/Microsoft 365 environments.
Strong stakeholder management and executive communication skills.

Power BI, Power Platform, Power Automate.
Entra ID (Azure AD), SSO, IAM concepts.
AI, Generative AI, Microsoft Copilot, LLMs.
Application modernization and digital transformation projects.
Experience supporting Finance, Legal, Compliance, Risk, or corporate applications.

Preferred Qualifications

Experience supporting Legal, Claims, Finance, Corporate Real Estate, Compliance, Asset Management, Land Management, or Risk Management applications.
Experience with cloud modernization and digital transformation initiatives.
Experience with Azure cloud services and Microsoft 365 ecosystem technologies.
Knowledge of enterprise architecture principles and application integration strategies.
Experience supporting AI-enabled business solutions and automation platforms.
Professional certifications such as Azure Fundamentals, Power Platform, or related certifications.

Education:

Bachelor’s degree in information technology, Computer Science, Business Information Systems, Engineering, or a related field.

Additional Qualifications:

Licenses: Not required
Certifications: Not required
Shift Hours: 8:00AM -5:00 PM EST

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

IND01
#LI-AS140

Numbers & Facts

Location

Juno Beach, FL

Skills

Acceptance Testingunmatched
Administrative Skillsunmatched
Agile Programming Methodologiesunmatched
Analysis Skillsunmatched
Application Integrationunmatched
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Asset Managementunmatched
Atlassian JIRAunmatched
Automationunmatched
Business Analysisunmatched
Business Developmentunmatched
Business Operationsunmatched
Business Processesunmatched
Business Solutionsunmatched
Change Managementunmatched
Cloud Applicationsunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Data Analysisunmatched
Ecosystemsunmatched
Enterprise Applicationsunmatched
Enterprise Architectureunmatched
Executive Assistant Skills unmatched
Financeunmatched
Functional Analysisunmatched
Functional Requirements Document (FRD)unmatched
Information Technology & Information Systemsunmatched
Internet Securityunmatched
Interpersonal Skillsunmatched
Interviewing Skillsunmatched
Leadershipunmatched
Legalunmatched
MCP - Microsoft Certified Professionalunmatched
Machine Learningunmatched
Microsoft Product Familyunmatched
Microsoft Windows Azureunmatched
Multitaskingunmatched
Operational Improvementunmatched
Operational Measurementunmatched
Operational Supportunmatched
Power BIunmatched
Problem Solving Skillsunmatched
Process Analysisunmatched
Process Improvementunmatched
Production Supportunmatched
Project/Program Coordinationunmatched
Project/Program Managementunmatched
REST (Representational State Transfer)unmatched
Real Estateunmatched
Requirements Managementunmatched
Riskunmatched
Risk Managementunmatched
SQL (Structured Query Language)unmatched
Single Sign-On (SSO)unmatched
Software Administrationunmatched
Software Developmentunmatched
Software Patchesunmatched
Software Upgradesunmatched
Software as a Service (SaaS)unmatched
Systems Engineeringunmatched
Technical Consultingunmatched
Technical Deliveryunmatched
Technical Supportunmatched
Use Casesunmatched
Waterfall Model of Software Developmentunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder