Senior IT Associate

POSITION SUMMARY:

Glenmark is actively seeking an Information Technology Senior Associate to join the Monroe, NC facility. As the IT Senior Associate responsible for Providing information about performance monitoring and MIS reports monthly Handling User Access\Authorization management and Execution of backup\restoration for, Empower, Track and Trace and Quality control standalone instrument. Co-ordination with respective stakeholders, your essential job responsibilities will include but will not be limited to the following:

OVERALL JOB RESPONSIBILITIES:

Responsibilities

• Act as the primary point of contact between business and helpdesk team to provide on time support within set SLA
• Monitor security compliance in accordance with Glenmark standards, policies and procedures
• Generates and publish weekly /monthly reports to the IT management along with the MIS.
• Preparing, monitoring and adherence of SOPs on regular basis.
• Imparting Training to new joiners.
• Creating regular awareness of IT infrastructure to subordinates.
• Coordinate, communicate and escalate, if issues from corporate team for corporate systems
• Support for the Track and Trace system implementation and maintenance at Plant

SLA/Process adherence

IT Infrastructure Management, Server/Network Management and support, Validation/Qualification of Equipment's (CSV)

• Install Infrastructure at Monroe plant, whenever required
• Carry out business continuity (BC) and IT continuity in adverse conditions
• Act as single point of contact between Quality dept.
• To support and monitor the shop floor LAN, WAN connectivity.
• To assist in Qualifications / Validation of quality / manufacturing equipment with respect to IT requirements
• Responsible for Administrator related activities for Non-Networked and Empower software of Quality Control department e.g. user creation, user deactivation, user type modification, Backup & restore
• Support for IT implementation of rollback plan and Corrective / Preventive Action (CAPA) / Incident / Deviation / change Control whenever required.
• Coordinating with Machine OEM, Printer Vendors, Network, Desktop, Servers solution Providers.
• Update IT system Architecture for Monroe on regular interval
• Update Rack with server/Infrastructure details at Monroe server room
• User Access\Authorization management for Empower and standalone Instruments of Quality control dept.
• Execution of backup and restoration and document same.
• Monitor alerts and take corrective and preventive action at server room.
• Contribute and adhere to documentation required as per regulatory compliances
• To resolve the software and hardware related issues within time.
• Submit monthly reports for IT department.
• Raise QMS notifications and provide IT comments, wherever required on MC/TW
• Maintain IT assets inventory and daily/monthly basis
• Manage end points issues faced by users on daily basis
• Monitor policies and deploy patches ( if required) as per Corporate guidelines including SCCM and Security policies

KNOWLEDGE, SKILLS AND ABILITIES

Education

• Four (4) year degree in Computer Science related field
• Related Certifications would be an advantage

Experience

• Minimum of three (3) years’ experience in managing server infrastructures and data-center operations
• Servers: Windows servers
• System and network configuration / Systems Installation, Upgrading
• LAN/WAN networking
• SAN and database administration
• IT helpdesk operations /Technical Support
• Management and support, Validation/Qualification of Equipment's (CSV)
• Management & support on Quality control labs will be added advantage

Knowledge and Skills (Functional / Technical)

• Ability to manage complex projects is required Ability to manage a small data center Communication skill,
• Adhere to project timelines & Complete in time