Senior IT Manager

Description

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you.

Human-in-the-Loop

At LegalZoom, we operate with a human-in-the-loop model, where AI enhances-rather than replaces-human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.

To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.

Where we work

Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

This onsite position will be located in our Austin office.

Overview

Help shape a smoother, smarter technology experience for every employee. As Sr IT Manager, you'll lead a nimble team and guide the tools and services people rely on every day from workplace devices to the systems that support them. You'll simplify how technology is delivered across our offices, automate routine work so employees can get up and running faster, and help introduce AI tools with thoughtful safeguards. It's an opportunity to improve how IT works today while building a more efficient, consistent experience for the future.

You will

• Lead, develop, and mentor a small, high-impact IT team (system analysts, engineers, IT ops).

• Oversee lifecycle management for desktops, laptops, printers, copiers, scanners, display boards, and Zoom room hardware, including installation, configuration, patching, upgrades, decommissioning, and hardware/software currency.

• Manage MDM tools for mobile devices, laptops, and desktops to ensure device compliance at all times.

• Drive experience standardization across our offices and endpoints, ensuring we are continuously consolidating toolsets and optimizing the technology portfolio.

• Automate employee onboarding, offboarding, access provisioning, device provisioning, and other repetitive IT processes.

• Establish appropriate technical design and controls for adoption of AI-powered IT support assistants for Tier 1 support, orchestration, and service request fulfillment.

• Leverage AI and automation to improve IT efficiency, service quality, and employee experience.

• Establish and track SLAs, KPIs, and user satisfaction metrics, driving accountability and continuous improvement.

You have

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.

• 10+ years of experience in IT infrastructure, systems, and solution architecture, including 4+ years leading engineers and IT support/service teams.

• Hands-on experience with MS Entra, Jamf, Intune, Slack, networking, identity management, and systems administration.

• Strong hands-on experience with modern AI tools such as Claude, ChatGPT, and Gemini.

• Automating service requests with tools like Workato (iPaaS) and Freshworks (ITSM),

• Proven ability to operate both strategically and hands-on

• Strong project management and cross-functional collaboration skills

The salary range for this role is $158,000-$252,800. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Paid Time Off

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short-Term/Long-Term Disability Insurance

Plus other wellness benefits to include:

Fertility

Mental Health

One Medical

Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.