Senior IT Manager

Priority 1: IT Operations & Systems Reliability (60%)

Ensure reliable, secure, and effective technology systems across all facilities.

Oversee daily IT operations across ERP (Syteline/CSI), EDI, the customer portal, infrastructure, networks, and end-user systems

Serve as the escalation point for complex Application Services and Infrastructure issues

Maintain disaster recovery, business continuity, and backup procedures using Rubrik, and VMware

Administer core infrastructure, including Microsoft Active Directory, Exchange, Office 365, WAN, SQL Server, and VMware

Manage licenses, renewals, and vendor relationships for Syteline, Radley, DOMO, Precoro, IQMS, iREDi, and iCARas

Coordinate integrations across ERP, EDI, MES, APS, BI, and related manufacturing systems

Maintain cybersecurity aligned with NIST standards and coordinate governance and reporting with the CFO

Maintain inventory and provisioning standards for approximately 500 endpoint devices

Execute the IT budget by tracking spending, coordinating purchase approvals, and reporting costs to the CFO

Support multi-site, multi-shift operations

Priority 2: Team Coaching & Capability Development (30%)

Build a strong IT team by developing each team member's skills, and expertise.

Lead annual goal-setting and performance reviews aligned with zone management standards, providing candid feedback in regular one-on-one meetings

Identify skill gaps and coordinate training, certification, and cross-training

Develop Syteline and related-system module owners and experts to increase adoption and reduce waste

Foster continuous improvement, customer responsiveness, and accountability

Plan team capacity, partner with HR on hiring, onboarding, and succession planning, and proactively address risks with the CFO.

Priority 3: Strategic Coordination & IT Roadmap (10%)

Translate IT operational needs into clear, business-focused recommendations.

Maintain and communicate a rolling IT roadmap for upgrades, integrations, investments, and retirements

Lead quarterly IT business review with the CFO, COO, and Co-President, presenting metrics, risks, and roadmap progress

Evaluate AI, automation, BI, and other emerging technologies and recommend business-focused applications

Support the "USA approach" by simplifying processes before automation

Participate in annual goal setting process and drive zone goal achievements.

Education

Bachelor's degree in computer science, information systems, or equivalent experience required

Ongoing development through certifications, networking, and business publications encouraged

Experience

6-10 years of progressive IT experience in manufacturing or industry, including shop-floor systems, production workflows, and operational priorities

3+ years of IT leadership or management experience with direct reports

Experience supporting ERP; Infor SyteLine/CSI preferred

Hands-on Microsoft SQL Server experience in query writing, database administration, and troubleshooting

Working knowledge of VMware, Active Directory, Exchange/Office 365, WAN, and backup and disaster recovery platforms

Experience managing EDI and manufacturing integrations, such as MES or APS, preferred

Knowledge of cybersecurity frameworks, preferably NIST, and experience managing multi-site security

Skills & Competencies

People-first leadership: builds trust, develops talent, and delivers candid feedback

Analytical problem-solving: simplifies processes before automation

Clear communication: translates technical issues for business audiences

Project management: balances priorities, timelines, and milestones

Customer focus: supports users across sales, engineering, manufacturing, finance, and human resources