Senior IT Operations Analyst

Senior IT Operations Analyst | Monroe, LA | Baton Rouge, LA | Tuscaloosa, AL

At Drax, we're enabling a zero carbon, lower cost energy future, and reliable, resilient technology is critical to making that happen. As a Senior IT Operations Analyst within our Platform and Services team, you'll help keep the technology behind our business secure, available and performing at its best. This role can be based in Monroe or Baton Rouge, Louisiana, or Tuscaloosa, Alabama, giving you the opportunity to combine hands-on technical expertise with forward-looking infrastructure planning across our operations.

Why join Drax

This is an opportunity to do more than keep technology running. You'll have the scope to influence how we improve and evolve our IT environment, working alongside colleagues across IT Operations, Architecture, Cyber Security and wider Drax teams. You'll be trusted to bring ideas, solve complex challenges and turn your technical expertise into better business outcomes, while developing your experience across infrastructure, cloud, security and disaster recovery.

Role responsibilities

• Take ownership of the availability, performance, security and resilience of our infrastructure through proactive monitoring, capacity planning and robust technical design.
• Identify technology risks, vulnerabilities and lifecycle challenges, working with Cyber Security and other IT teams to recommend and implement effective solutions.
• Create low-level technical designs, contribute to technology roadmaps and provide technical expertise to projects, ensuring solutions align with architecture, governance and business needs.
• Play an active role in IT Service Management, including Change, Incident and Problem Management, driving root-cause resolution and continuous service improvement.
• Strengthen our disaster recovery capability, maintaining and testing recovery plans and working with technology partners and third-party suppliers to ensure we''re prepared for significant service disruption.

Skills and qualifications required

• Must have: Strong hands-on enterprise infrastructure experience, including Windows Server, Active Directory, Microsoft 365/Office 365, Exchange and VMware or Hyper-V.
• Must have: Experience with public cloud platforms, such as Microsoft Azure, AWS or Google Cloud, together with strong troubleshooting, analytical and problem-solving skills.
• Must have: Practical knowledge of ITSM and Change Control, alongside infrastructure security, vulnerability management and disaster recovery.
• Must have: Strong communication and relationship-building skills, with the ability to explain technical concepts clearly and work effectively across teams and with third-party partners.
• Nice to have: Experience with Veeam, Zerto, Microsoft SQL Server or SCCM, or exposure to industrial/manufacturing environments and PLC networks.

Location & travel: This position can be based in Monroe, LA; Baton Rouge, LA; or Tuscaloosa, AL. As the role supports Drax operations across multiple sites, you should be comfortable traveling approximately 20% to 30% within the Southern United States and working in production environments when required.

Ready to make a difference?

Apply today and bring your expertise to Drax, where you'll have the opportunity to make a real impact. A career at Drax is more than just a job. It's a chance to make a difference and help us deliver the change needed for a more sustainable future.

Curious to learn more about us? We recommend connecting with Drax Group on LinkedIn for more insights into our people, culture and business.

The Drax Resourcing team will never use third-party apps to make job offers. Our recruitment process will always include at least one face-to-face interview, either in person or via an online video call, as well as conversations with members of our team.

Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment.

If you have any concerns during the recruitment process or suspect something isn't right, please contact careers@drax.com to verify your application or the details of the person you've been speaking to.

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