Job Description
IT Service Management Professional
Michael Page is hiring for a firm based in Chicago.
Implement and manage ITIL-based processes, including incident, problem, and change management
Design, maintain, and optimize service catalogs, SLAs, and support frameworks across L1, L2, and L3 support functions
Drive service delivery improvements through automation, self-service capabilities, and process optimization
Analyze service performance metrics and identify opportunities for continuous improvement
Support and lead IT projects, initiatives, and technology rollouts
Act as the highest escalation point for complex technical issues and critical incidents
Mentor junior team members and help cultivate a high-performing service organization
Partner with business stakeholders to align technology services with operational needs across office and field locations
Provide advanced support for Microsoft 365, endpoint devices, enterprise applications, and identity/access management solutions
Oversee device lifecycle management, including procurement, deployment, maintenance, and refresh activities
Collaborate with vendors, internal teams, and business partners to ensure effective service delivery
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
5-10+ years of experience in IT support, infrastructure, or IT operations
Strong background in IT service management (ITSM), ITIL frameworks, Microsoft 365, Windows environments, and identity/access management
Demonstrated success handling high-level technical escalations and driving service improvements
Experience supporting distributed, multi-site, or field-based organizations is highly preferred
Excellent communication, stakeholder management, and relationship-building skills
Proven ability to balance hands-on technical support with process improvement and service leadership responsibilities
Competitive salary ranging from $90,000 to $130,000 USD, depending on experience.
Comprehensive benefits package, including health coverage and 401(k) match.
Opportunities to work on impactful IT projects within the business services industry.
Numbers & Facts
| Location | Chicago, Illinois |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $90,000–$130,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
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