Description:
Onsite working
Senior IT/OT Infrastructure Engineer Manufacturing Digitalization
Location: Cincinnati, OH - Resource need to work from client site 5 days per week
Position Summary
We are seeking an experienced Senior IT/OT Infrastructure Engineer Manufacturing Digitalization to support manufacturing equipment digitalization, network connectivity, Data Integrity (DI) upgrades, MERA network onboarding, and VxRail infrastructure within a regulated manufacturing environment.
The role will provide hands-on IT/OT infrastructure support for critical manufacturing initiatives, including connecting and digitalizing manufacturing equipment, implementing secure and standardized network connectivity, supporting infrastructure upgrades, and coordinating activities across Networking, Cybersecurity, IAM, Windows/Server, VMware/Virtualization, Storage/Backup, End User Computing, and external vendors.
The ideal candidate will have strong experience troubleshooting complex [strong style="font-weight: bolder;"]IT/OT infrastructure issues in manufacturing and laboratory environments, along with a solid understanding of [strong style="font-weight: bolder;"]GxP/GMP requirements, network infrastructure, firewalls, VMware/VxRail, Windows, Active Directory, backup and recovery, and manufacturing/laboratory systems.
Key Responsibilities
1. Manufacturing Equipment Digitalization & Connectivity
Support the connection and digitalization of manufacturing equipment across the site.
Define technical connectivity requirements including [strong style="font-weight: bolder;"]ports, protocols, network access, security requirements, and performance expectations.
Support [strong style MERA network onboarding and standardized manufacturing network connectivity.
Coordinate connectivity activities across Networking, Cybersecurity, IAM, Server/Windows, VMware, Storage/Backup, EUC, and vendor teams.
Ensure manufacturing equipment connectivity is secure, supportable, scalable, and aligned with enterprise standards.
Work with equipment vendors and internal SMEs to troubleshoot and resolve connectivity issues.
2. IT/OT Infrastructure Support
Provide IT infrastructure support for critical manufacturing and laboratory projects.
Support [strong style Cincinnati VxRail infrastructure and associated manufacturing workloads.
Troubleshoot issues across infrastructure layers including:
Servers and Windows
VMware/virtualization
Network connectivity
Storage
Backup and recovery
Active Directory and access
Firewalls and security
Manufacturing and laboratory applications
Diagnose issues spanning [strong style host, VM, network, storage, application, authentication, and authorization layers.
Coordinate infrastructure changes and remediation activities with enterprise/shared-service teams.
3. IT/OT Troubleshooting & Root Cause Analysis
Own end-to-end troubleshooting of complex [strong style="font-weight: bolder;"]IT/OT incidents affecting manufacturing and laboratory operations.
Apply structured troubleshooting methodologies to isolate root causes and identify permanent corrective actions.
Collect technical evidence locally when operating within limited-access or shared-services environments.
Escalate issues to the appropriate resolver groups with sufficient technical evidence and business context.
Track escalated issues through resolution and ensure proper closure.
Prepare clear [strong style="font-weight: bolder;"]Root Cause Analysis (RCA) documentation for significant or recurring incidents.
Identify recurring issues and recommend permanent fixes and infrastructure improvements.
4. Network, Firewall & Security Coordination
Troubleshoot manufacturing and laboratory network connectivity issues.
Apply practical knowledge of:
Switching and routing concepts
VLANs
DNS/DHCP
TCP/IP connectivity
Firewall rules
Ports and protocols
Network access requirements
Define and communicate appropriate network/firewall change requirements to Networking and Cybersecurity teams.
Coordinate implementation and validation of connectivity changes.
Ensure network solutions meet enterprise cybersecurity and manufacturing operational requirements.
5. Data Integrity & Regulated Environment Support
Support [strong style Data Integrity (DI) and infrastructure upgrade initiatives within manufacturing and laboratory environments.
Work in accordance with applicable [strong style="font-weight: bolder;"]GxP/GMP requirements for IT/OT systems.
Maintain appropriate documentation discipline and audit readiness.
Apply risk-based decision-making when supporting regulated manufacturing systems.
Ensure infrastructure changes and incident-resolution activities are appropriately documented.
Support compliance and audit activities when required.
6. Backup, Storage & Recovery
Support and coordinate [strong style="font-weight: bolder;"]backup, retention, storage capacity, and recovery readiness for manufacturing, laboratory, and OT workloads.
Review and verify backup and infrastructure logs.
Coordinate and validate recovery/test-restore activities.
Identify backup, capacity, retention, and recovery gaps proactively.
Work with Storage/Backup and infrastructure teams to remediate identified risks.
Ensure critical manufacturing workloads have appropriate recovery capabilities.
7. Windows, Active Directory & Identity Support
Apply Windows administration fundamentals when troubleshooting manufacturing and laboratory systems.
Support issues involving:
Windows servers/workstations
Active Directory
AD groups
User/service accounts
Authentication
Authorization
Access permissions
Coordinate IAM and Active Directory changes with enterprise teams.
Troubleshoot access issues and determine whether problems originate from identity, application, operating system, network, or security layers.
8. Laboratory & Manufacturing Systems Support
Support infrastructure and connectivity associated with laboratory and manufacturing technology environments.
Work with systems and platforms such as:
LIMS
CDS
Laboratory instruments
SCADA
HMI
Historians
Manufacturing equipment
Coordinate with application SMEs, manufacturing teams, laboratory teams, infrastructure groups, and vendors to restore services quickly.
Understand dependencies between manufacturing equipment, applications, infrastructure, networks, and security services.
9. Documentation & Asset Management
Maintain clear and accurate technical documentation, including:
Incident documentation
RCA summaries
Connectivity requirements
Infrastructure requirements
Troubleshooting documentation
Technical change requirements
Maintain accurate asset and [strong style="font-weight: bolder;"]CMDB information for supported systems and infrastructure.
Ensure documentation meets operational, compliance, and audit-readiness expectations.
10. Stakeholder & Vendor Coordination
Coordinate activities across global/shared service teams including:
Networking
Cybersecurity
IAM
Server/Windows
VMware/Virtualization
Storage/Backup
End User Computing
Manufacturing/Lab application teams
External vendors
Manage multiple incidents and project activities concurrently.
Prioritize activities based on operational impact and business risk.
Communicate technical issues clearly to both technical and non-technical stakeholders.
Translate technical problems into understandable [strong style="font-weight: bolder;"]business impact, operational risk, and remediation requirements.
Set appropriate expectations and escalate issues based on business criticality.
Required Skills & Experience
8-10+ years of strong experience supporting [strong style="font-weight: bolder;"]IT/OT infrastructure within manufacturing and/or laboratory environments.
5+ years of demonstrated ability to own complex [strong style="font-weight: bolder;"]end-to-end IT/OT troubleshooting and root cause analysis.
[strong style="font-weight: bolder;"]Experience supporting VxRail infrastructure is highly desirable.
5+ years of experience supporting manufacturing equipment digitalization and network connectivity.
5+ years of working knowledge of [strong style="font-weight: bolder;"]GxP/GMP regulated environments and associated documentation and audit-readiness expectations.
3 to 5 years of strong understanding of networking fundamentals including [strong style="font-weight: bolder;"]VLANs, switching/routing, DNS, DHCP, ports/protocols, and firewall connectivity.
Experience coordinating network and firewall changes with enterprise infrastructure and cybersecurity teams.
Experience with [strong style="font-weight: bolder;"]VMware/virtualization technologies and troubleshooting across host, VM, network, and storage layers.
Working knowledge of [strong style="font-weight: bolder;"]Windows administration and Active Directory.
Experience troubleshooting authentication, authorization, and access-related issues.
Experience with [strong style="font-weight: bolder;"]backup, retention, storage, capacity management, recovery readiness, and test restores.
Familiarity with manufacturing and laboratory technology environments such as [strong style="font-weight: bolder;"]LIMS, CDS, instrument connectivity, SCADA, HMI, and historian systems.
Experience working within [strong style="font-weight: bolder;"]shared-services and limited-privilege operating models.
Strong incident management, troubleshooting, escalation, and follow-through capabilities.
Strong technical documentation skills, including incident notes, RCA documentation, connectivity requirements, and CMDB maintenance.
Strong vendor and cross-functional team coordination skills.
Excellent verbal and written communication skills.
Ability to manage concurrent incidents and project activities based on business impact and risk.
Preferred Skills
Experience supporting [strong style="font-weight: bolder;"]pharmaceutical, life sciences, or other regulated manufacturing environments.
Experience with manufacturing equipment network onboarding and digitalization initiatives.
Experience with [strong style="font-weight: bolder;"]MERA network onboarding.
Hands-on exposure to [strong style="font-weight: bolder;"]VxRail and VMware infrastructure.
Experience supporting manufacturing/laboratory systems in a [strong style="font-weight: bolder;"]GxP/GMP environment.
Experience coordinating across global infrastructure and cybersecurity shared-service organizations.
Familiarity with Data Integrity (DI) requirements and infrastructure upgrades within regulated environments.
Key Skills
IT/OT Infrastructure | Manufacturing Digitalization | Manufacturing Equipment Connectivity | OT Networking | GxP | GMP | Data Integrity (DI) | MERA Network | VxRail | VMware | Windows Server | Active Directory | IAM | VLAN | DNS | DHCP | Firewalls | TCP/IP | Ports & Protocols | Cybersecurity | Storage | Backup & Recovery | LIMS | CDS | SCADA | HMI | Historian | Instrument Connectivity | Root Cause Analysis (RCA) | Incident Management | CMDB | Vendor Management | Manufacturing IT | Lab IT